Job Overview
Job Title: Bi-Lingual International Customer Service Representative
Location: map it!US-NY-Flushing
Organization: Customer Service Center







Loading Map...
About DISH Network

DISH Network is an innovative industry leader distinguished by its pioneering spirit.  Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.   Our Fortune 250 Company continues to define the curve in television entertainment.  We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.   Come explore the big picture with us!

 

Our 13 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week.  Our Customer Service and Technical Service Representatives, as well as our Sales Representatives, strive to consistently delight our customers by providing them with quality experiences.

 

Customer Service Representatives are responsible for answering inbound sales and customer service calls relating to DISH Network’s entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests. 



 
Job Description
    • Must be fluent in Arabic, Armenian, Chinese, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Urdu, Tagalog   or Vietnamese
    • Address customer concerns and resolve problems to 100% customer satisfaction with one call resolution
    • Processing technical and customer service calls relating to satellite television, programming and entertainment services, products, and satellite systems/accessories
    • Customer service inquiries regarding technical, billing, and general information requests including escalated customer requests
    • Providing good customer service and resolving customer’s concerns by using effective communication and analytical skills within company guidelines
    • Selling multiple entertainment products and services as well as hardware systems and accessories
    • Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
    • Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
    • Maintaining a professional appearance, behavior, and conduct
    • Effectively work with peers in a team focused environment. The ability to be flexible with your training or work schedule is required, and you must be able to work days, nights, weekends, holidays, and overtime as needed
    • Other duties as required.  This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

 



Education & Experience



Skills & Qualifications



Additional Information



Metro Region

map it!US-NY-Flushing


Register