Human Resources Development Director

Cooperative Response Center, Inc. (CRC), with its corporate headquarters in Austin, Minnesota and regional office in Dunlap, Tennessee, is a rapidly growing company that wants quality people to grow with it.  By Focusing on the Human Side of Technology^®, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced information and telecommunications systems.

CRC services span both the regional and national market, with a primary focus on the rural electric utility and alarm equipment industries.  CRC provides customer contact (call) center and central station alarm monitoring solutions that reflect its customers’ desire for transparent best-in-class service.

We are currently seeking a detail oriented individual who is a self-starter for the position of Director of Human Resources Development (HRD) to lead and senior manage the overall provision of HRD services, policies, and programs for the company. 

The individual in this role will guide and oversee the human capital/human resource management for our multi-site company.  This position will develop and execute a comprehensive HRD strategy, including talent acquisition, retention, and fundamental human resources (HR) programs and practices; plus, establishing learning and development processes throughout the company.   Individual will lead a team of three employees in providing support ensuring that HRD policies, practices and programs are implemented successfully and in compliance with regulations.  This position will also be involved in strategic and business planning for the company.

The HRD Director originates and leads practices and objectives that will provide an employee-oriented, high performance culture that emphasizes service excellence, quality, productivity, and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

Bachelor’s degree in human resources, organizational development or equivalent emphasis, and five plus years of progressive leadership experience in HR positions, are required.   Having a MBA and PHR or SPHR certification are preferred.

The ideal candidate will have:

• Broad knowledge and experience in employment law, compensation, organizational planning, organizational development, employee relations, safety, and training/development.

• Demonstrated record of accomplishments in leading people, developing strategic plans, managing projects, negotiating services/contract, and developing/implementing HR and training initiatives.

• Experience in the administration of benefits and compensation program and other HR programs.

• Solid understanding of performance measurement and experience in a metrics driven environment.

• Experience providing human resources leadership in a call center or customer service provision environment is a plus.

• Strong communication and coaching skills and ability to effectively present information.

• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook.  Experience with using and managing a HRIS system including applicable reports and with various training delivery tools.

• Some nationwide travel (10-20%) and ability to manage employee relations, processes and programs at multiple locations is required.

CRC is an equal opportunity employer offering a competitive salary and fringe benefit package.   Pre-employment drug testing and background check required.

To Apply: complete and submit a CRC employment application (available at www.crc.coop), cover letter, resume with references, and copy of transcripts (unofficial copy acceptable) by U.S. Mail, fax, or electronic mail.  Application deadline is November 30, 2009 at 8 am central time.

To learn more about CRC and this great career opportunity, check out www.crc.coop!