Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles. HDFS manages over $2.2 billion in customer and dealer loans.

We are currently seeking a Remarketing Collections Representative to join our Collections Department.  Under general supervision the Remarketing Representative II is responsible for maximizing sales proceeds on repossessed collateral, interfacing with customers whose collateral has been repossessed.  The Remarketing Representative II handles more complex customer cases that may require deviation from standard routines and procedures.  The Remarketing Representative II will assist with training and identifying areas for improvement.

Primary Responsibilities include but are not limited to:

·         Under direction supervision the Remarketing Representative prepares all applicable state required correspondence, takes care of the transporting and selling of product, and after sale notification to customer.

·         When collateral is not reinstated or redeemed, coordinates sale of collateral through business partner network, selected auction houses.

·         Answer phones and assist customer with redeeming or reinstating the accounts based on current state laws.

·         If collateral is to be reinstated or redeemed, coordinates the collection of necessary funds.

·         Ensures that repossession log is correct and current.

·         Ensures that Remarketing Queue is monitored and/or updated daily.

·         Assist in posting proceeds received from selected partner network or selected auction houses.

·         Assist with training and handling miscellaneous projects as needed.

·         Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.

·         Uses effective time management to ensure customer service experience is satisfactory and meets expectations

·         Performs additional duties as requested

·         Protection of employees, customers and corporate information is everyone's responsibility at HDFS.  All employees must follow established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need.  In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.

·         It is the individual responsibility of every employee to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

HDFS is an equal opportunity employer, and offers an excellent compensation and benefits package with medical insurance that includes dental, vision and prescription cards, 401K plan, tuition reimbursement, and an employee stock purchase plan. 

Please e-mail resumes with a letter describing your interest and qualification for the position to [Click Here to Email Your Resumé]lisa.shieder@hdfsi.com or fax to 469.229.6169. EOE.