Call Center- Customer Service Representative

PFP, founded in 1973 and conveniently headquartered in Orange, CT, has been enhancing the lives of credit union members and their families through their superior delivery of services and insurance products that include individual life, disability and critical illness programs. Join our family of professionals and work for a company that makes a difference in the lives of others everyday!

Description of Call Center - Customer Service Representative:

As a Customer Service Representative you will work with credit union members to address all of their concerns in a comprehensive and expedient manner. You must be able to multi-task during calls, navigating computer systems to find their information, and determine their needs, while simultaneously building a relationship with the member. The ideal candidate will thrive in a fast-paced environment with an emphasis on quality and attaining all required performance metrics.

You will also be responsible for up-selling and cross-selling current members that have already purchased products from PFP. You will earn a competitive base salary, plus a Multi-level bonus based on sales.

Responsibilities of Call Center - Customer Service Representative:

• Efficiently manage incoming calls to meet all of the customer’s needs using company phone and computer systems;
• Complete all designated paperwork accurately and within required timeframes;
• Communicate regularly with the team and all levels of management regarding customer concerns;
• Maintain up-to-date knowledge of all products, carriers and credit unions.
• Other duties as assigned.
• Achieve/Exceed monthly sales and retention objectives as determined by the Focus Plan.
• Other duties as assigned.

• Instructor led classroom sessions
• Product training
• Question-based selling seminar
• One-on-One coaching with our Corporate Trainer to pass the State of CT Life and Health exam

• B.A./B.S. Degree or the equivalent in related experience .
• Heavy phone - customer contact experience, call center experience preferred .
• Strong communication skills are required .
• Ability to work flexible hours .

• Competitive base salary, plus a Multi-level bonus structure .
• Paid training and licensing .
• edical and Dental insurance .
• 10(k) Retirement plan with company match .
• 10 Paid holidays per year .
• Earn up to 12 PTO days during the 1st year of employment .
• Company funded Life Insurance and Short Term Disability .
• Flexible Spending Account .