Franchise Business Consultant

Job Scope

This position is responsible for providing on-going operational support to new and existing franchisees.  The field activities of the Franchise Business Consultants (FBC) protect the integrity of the  brand by teaching and measuring performance in areas of product quality, customer service and cleanliness.

The FBC provides necessary counsel and assistance to franchisees to develop and improve business plans to include specific goals, objectives and strategies for sales, controls, profits, human resource plans, development, marketing, etc.

Essential Job Functions:

• Assist franchisees with new store openings and conduct start-up and training.  Coordinates training plans including verification that all training materials and tools are ready.
• Provides guidance and support to franchise management.  Protect the operating and financial interest of the franchisee and the company to ensure compliance with franchise agreements.
• Acts as liaison between grocery wholesalers and franchisees and/or operators.  Resolves any issues related to delivery or non-delivery of breading and supplies to operators.
• Conduct restaurant visitations to ensure compliance with Operations Manual.  Areas evaluated will include cooking procedures, product specifications, graphic standards and packaging standards.  The FBC will develop an action plan to bring locations into compliance.
• Monitor results to ensure high level of customer satisfaction and repeat business.
• Ensures implementation of company policies, procedures, programs and new concepts.
• Ensures consistent execution and delivery of products, identifies irregularities, procedure compliance, HACCP, menu compliance and trademark protection through the results of operations evaluations.
• Ensure physical facilities comply with company standards.
• Assist franchisees in maintaining operations standards to coordinate with marketing programs.  Supports communication of  marketing strategies and ad plans to franchisees.
• Coordinate support from other departments to provide assistance to franchisee.
• Conduct on-site educational workshops and training sessions for franchise groups.
• Complete a variety of administrative duties such as month end reports, new store follow-up, weekly expense reports, preparation for classes, etc.

• B.S. Degree in Business, Restaurant Management or related field is required.
• Four to five years multi-unit restaurant supervisory experience.
• Heavy travel within regional market which can exceed 50%.  Candidate must demonstrate that current position is at least 75% travel.
• Knowledgeable computer skills.