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Customer Care Representitive

Company Overview 

Medix Staffing Solutions, Inc. is a national staffing company that recruits skilled personnel for virtually all segments of the Healthcare, Insurance, Scientific and Information Technology industries. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients across the country. Our belief that “relationships come first” ensures both our clients and contract employees are completely satisfied throughout their partnership with Medix.

Job Description 

The Customer Care Representative is responsible for collecting referral and insurance information for new patients and then entering their demographic information.  They will also assist in enrollment,  conduct both inbound and outbound calling and communicate with internal and external customers. The call center representative must be able to effectively deal with difficult customers.  We are looking for candidates who can meet goals, provide a great impression over the phone, and handle every call with patience and willingness to help members.  Experience in a healthcare call center is preferred, but not required.

 

 

 


Job Requirements 

Ability to work in a fast paced call center environment.  Ability to handle inbound calls and demonstrate strong customer service in every call.  Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel.   Knowledge of basic third party insurance and third party terms and medical terminology is preferred.  Attention to detail and ability to remain helpful and pleasant over the phone is essential.

 

 


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