SCOPE:
Oversees and manages the clinical and pharmacy services relationship with customers of Oncology Pharmaceutical Services. The service relationship managed by the Pharmacy Manager spans traditional oncology pharmacy services, including clinical interventions, admixture training, admixture services, and therapeutic interchange analysis, to the many tools, resources, and services available through Oncology Pharmaceutical Services that help oncology nurses, physicians, and other oncology practice staff improve their overall work product and the clinical and operational success of the practice. Responsibilities may include direct supervision and management of admixture technicians and/ or staff pharmacists. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Clinical Oncology Knowledge/ Expertise
- Specific knowledge of office-based admixture operations within the oncology setting and techniques compliant with USP 797
- Understanding of current and emerging oncology therapeutics
- Understanding of common oncology disease states and the most common treatments used for each disease state
- Community Oncology Practice and Business Operations Expertise
- Deep understanding and expertise in pharmacy operations performed within the office-based oncology setting, including but not limited to:
- Utilization and optimum management of Pyxis technology;
- Inventory management techniques;
- Individual drug and total regimen analysis, including all cost and reimbursement considerations for all payor types; and
- Charge capture processes to reconcile drug purchases to drug billings/ reimbursements
- Strong understanding of oncology patient flow within office-based oncology practices and common patient flow issues/ hurdles and potential solutions
- Awareness and understanding of responsibilities and common issues with the following practice based employees ¿ nurse managers, billing managers, and practice administrators
Customer Service Orientation/ Mindset
- Ability to develop an understanding of customer needs both inside and outside of standard pharmacy operations, including nursing and clinical operations
- Demonstrates communication skills that result in deep insight into customer’s needs
- Demonstrates powerful listening skills
- Articulate verbal communicator
- Quickly establishes trust and credibility
- Ability to understand and proactively apply a wide array of pharmacy services, tools, and resources to satisfy specific customer needs
- Demonstrates assertiveness in identifying customer needs throughout the customer practice (physicians, management, nursing, and other practice staff) and aggressively focuses on exceeding customer’s service expectations
Personal and Professional Development Commitment
- Continuous focus on improving oncology pharmacy expertise in the broadest sense
- Constant improvement in the expert use of all available tools, resources, and services available through Oncology Pharmaceutical Services
- Demonstration of creativity and initiative in personally developing new services, tools, and resources to exceed the expectations of customers and their specific needs