The VOIP Manager is responsible for providing 24x7-network operations fault management support for VoIP Application Networks.
This position collaborates with the Tier 3 Technical Support Group to troubleshoot system problems that may influence service availability and to develop long-term fixes that will prevent service affecting failures from occurring.
This position is also responsible for assisting the Technical Support group in performing scheduled maintenance and deployments on production systems.
Responsibilities:
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The remote monitoring, troubleshooting, and maintenance of UNIX servers, operating systems, VoIP Applications, SoftSwitch Applications and IP networking to maintain 99.9+% uptime in an active production environment.
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This position must manage multiple simultaneous troubles with fault management, maintenance support as the primary focus along with new service turn-ups and provisioning support responsibilities.
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Must have the ability to quickly respond to, troubleshoot, and isolate complex, potentially service impacting conditions that require a broad and in-depth level of technical knowledge.
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Candidates must be able to work independently as well as a member of a larger team.
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This position will be required to work all shifts, weekends, and holidays on a rotational basis.
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Strong written and verbal communication skills are required.