Customer Support Analyst

ValueCentric, LLC. is the market leader in providing real-time data management and performance analytics to the pharmaceutical industry. We are currently seeking a Customer Support Analyst to join our Customer Support team. The Analyst will support ValueCentric’s ValueTrak suite of products to our world-class pharmaceutical customers. Our sample clients include: AstraZeneca, Bayer Healthcare, Procter & Gamble, etc.

Duties and Responsibilities:

• Establish rapport with customers and pharmaceutical wholesalers to proactively identify potential problems and rectify existing problems.
• Maintain exceptional customer relationship skills. Work to solicit customer feedback, suggestions, etc. and present them to the Customer Support Manager on a continual basis.
• Assist Implementation team with data interface and format conversions.
• Work with customers to implement additional trading partners following their initial implementation.
• Proactively monitor customer environments to identify potential problems and work with IT department to resolve issues.
• We are looking for highly motivated, self starter individuals who are able to monitor data receipt and perform analysis necessary to resolve data issues. Ability to communicate in a professional manner and use common sense to resolve customer issues is essential. Strong PC skills are required to provide technical support to the customer.