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Company Overview 

CDS Global is a technology-driven company that provides customer information and data management solutions to the world's leading publishers, direct marketing firms, financial institutions, nonprofits, municipalities, utilities and product manufacturers who continue to build their businesses using our wide range of direct-to-consumer and business-to-business solutions.

CDS Global has a strong offering with an ongoing commitment to the digital future, extensive audience development experience and a full line of services.

Learn More about CDS Global
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Part-time 2nd Shift Customer Service Representative - Highlights    Apply for this job now!
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Job Description 



CDS Global is an international data management company that provides customized fulfillment services to publishers and direct marketers of all sizes. The company is able to provide cost-effective and complex services to its clients due to its large volume of business with subscription, product and Internet fulfillment, direct marketing and statistical services and contribution/lockbox processing. CDS Global manages in excess of 150 million names of active subscribers for more than 400 magazine and product fulfillment clients in the direct-to-consumer and business-to-business markets.

 

  • Under general supervision, receives and responds to verbal inquiries and/or complaints by telephone while providing account maintenance for a variety of CDS Global clients’ customers.  Continually performs and meets performance standards of this position.
  • Maintains confidentiality of CDS Global and its clients’ proprietary information.
  • Receives and interprets verbal customer inquiries and/or complaints by telephone and responds to customer verbally using terminals and PCs while performing searches/look-ups and account maintenance to customer accounts according to established departmental policy and work flow priorities.
  • Updates customer accounts according to customer requests, departmental policy and workflow priorities.
  • Determines the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications.
  • Continually performs and meets performance standards of the functions of this position.
  • Utilizes established vehicles to offer and promote magazine and product opportunities to customers when appropriate in order to achieve up-sells and/or cross-sells according to established departmental policy.
  • Reads, interprets and maintains current information on client specific data by utilizing various resources including publishers’ screens, voicemail, memos and websites.
  • Displays friendly, courteous and professional behavior to customers.
  • Interacts in cooperative and professional manner, with all levels of employees, vendors and/or clients, in team environment.
  • Informs management of complaint trends, distribution problems, and/or feedback from customers.
  • Forwards appropriate information to management.
  • Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
  • Adheres to CDS Global attendance policies.
  • Follows CDS Global ergonomic and safety policies.

(H9)  M;  3 p.m. - 7 p.m./T:  3 p.m. - 7 p.m./W:  3 p.m. - 7 p.m. (12 Hours)

(H10)  M:  3 p.m. - 7 p.m./T:  3 p.m. - 7 p.m./W:  3 p.m. - 7 p.m. (12 Hours)

(H18)  M:  3 p.m. - 7 p.m./T:  3 p.m. - 7 p.m./W:  3 p.m. - 7 p.m./F:  4 p.m. - 8 p.m. (16 Hours)

(H19)  M:  3 p.m. - 7 p.m./T:  3 p.m. - 7 p.m./W:  3 p.m. - 7 p.m./Th:  7 a.m. - 1 p.m./F:  7 a.m. - 1 p.m. (24 Hours)

(H20)  M:  3 p.m. - 7 p.m./T:  3 p.m. - 7 p.m./W:  3 p.m. - 7 p.m./F:  8 a.m. - 12 p.m. (16 Hours)

Training Hours:  M - F:  3 p.m. - 9 p.m. for the first 5 weeks.

Pay:  $11.15/hr.

 


Job Requirements 

 

  • High School or Equivalent.
  • Equivalent education and/or experience may be substituted for the minimum education requirement.
  • 6 months previous Customer Service background or experience.
  • Typing – 25 wpm.
  • 10-key experience preferred.
  • Basic to Intermediate verbal and written skills.
  • Basic to Intermediate math skills.
  • Basic PC Knowledge/Skills.
  • Reacts professionally to changes while remaining productive.
  • Occasionally to routinely uses the internet to find information and do basic research for business purposes.


NO search firms. NO consulting/contracting firms. NO VISA sponsorships/transfers.
Preemployment background check(s) required for all positions.
Post-offer, preemployment drug/health screening(s) required for some positions.


AA/EOE
 

 

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