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Customer Service Call Center Manager

Uline

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Job Snapshot

Location:

Minneapolis / St. Paul, MN 55401

Other Pay:

Salary based on experience

Employee Type:

Full-Time

Industry:

Office Supplies - Equipment
Packaging
Retail

Manages Others:

Yes

Job Type:

Customer Service
Management

Education:

4 Year Degree

Experience:

Not Specified

Travel:

Up to 25%

Post Date:

10/30/2009

Contact Information

Contact:

985 Aldrin Drive
Eagan, MN 55121

Ref ID:

2339

Fax:

(651) 686-5571 instantly fax your resume >>

Description Customer Service Call Center Manager

Uline, a leading distributor of packaging and industrial supplies, currently seeks a Customer Service Call Center Manager due to tremendous growth at their Eagan, Minnesota (MN) distribution center, located 15 minutes south of Saint Paul and 25 minutes southeast of Minneapolis.

Come Grow Along with Uline:

Open positions due to our consistent growth & expansion.

Continuous expansion offers opportunities for career advancement.

Excellent pay & benefits – 3 bonus programs for every employee.

POSITION RESPONSIBILITIES / REQUIREMENTS:

Hands–on” involvement in all aspects of Customer Service (CS calls, CS helpline, Training)

Manage a 35 seat call center in a fast – paced environment

Handle daily supervision & coaching of our MN Customer Service team

Monitor, track and enforce departmental policies, procedures and goals

Develop managerial & leadership skills of team leads and department supervisors

Review reports & take appropriate

Experience with process improvement audits

Must be an active participant in a “hands-on” work environment

Ability to multi-task

Strong written & verbal communication & organizational skills

Must be able to type 30+ words per minute

Ability to travel to other branches

3-5 years Customer Service supervisory experience preferably in a call center environment

Bachelor's Degree required

Requirements Please visit www.uline.com/jobs for more information on our benefit package and open jobs.

JOB FAIR: Please visit www.uline.com/Job_Fairs.asp for detailed information and directions.

EOE m/f/d/v

Skills Requirements:
CUSTOMER SERVICE, CALL CENTER

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