Retail Consultant

The Home Furnishings Sales Consultant delivers an exceptional guest experience through relationship selling thus maximizing sales opportunities and delivering profitable sales. You will turn guests into customers and customers into clients; ensuring a lifetime relationship which drives additional sales through repeat business and referrals. You will need to meet or exceed daily and monthly goals related to written and delivered sales, average ticket, close rate, value adds and guest satisfaction. You will partner with your coach to frequently monitor results and develop plans to improve performance. Also, you are expected to execute the various company standard operating procedures related to selling and customer service. You will report directly to an Assistant Sales Manager with additional guidance and coaching from the Sales Manager.

KEY JOB RESPONSIBILITIES

1. Meets or exceeds daily, weekly and monthly individual sales goals and works with sales coach to build plans for improvement areas
2. Maximizes every customer opportunity by following the company selling process (i.e. establishing a relationship, providing accurate product solutions, suggestive selling, closing techniques and customer follow up)
3. Frequently utilizes Sales Associate Workbench tools to improve Key Results Areas (i.e. undelivered business, lead generation and sales performance results)
4. Actively participates in training and sales meetings; applies learning to improve performance
5. Acts as an ambassador for Art Van; implements creative ideas for additional business by networking and prospecting

• Shows Personal Drive & Initiative: Pursues high standards and maintains a high level of productivity. Focuses on meaningful results and achieve them. Puts in extra effort to accomplish sales goals and looks for new ways to improve sales and turn guests into customers, then clients.
• Salesmanship & Influence: Identifies the concerns and motivations of others. Develops and can articulate a compelling sales presentation. Promotes or asserts position and ideas with confidence and enthusiasm. Wins support and closes sales.
• Focus on Customers: Identifies and anticipates customer requirements, expectations and needs. Ensures a level of service that differentiates Art Van from the competition. Provides value to customers beyond their expectations. (i.e. follow up)
• Self Improvement: Places an emphasis on learning and being more effective. Open to coaching and feedback, willing to accept new challenges to improve. Proactive about staying informed of the industry and competition.
• Knowledge of sales: can demonstrate excellent selling and customer service skills