Technical Support / Customer Service Representative

Other World Computing (OWC) has been providing quality hardware products and support to the computer industry since 1988 and features one of the largest online catalogs of computer, iPod, and iPhone enhancement products through its e-commerce portal http://www.macsales.com/  As a Premiere Level Apple Developer Connection member, OWC also provides extensive US based technical support for Macintosh users around the world as well as Internet access

OWC’s industry awards and recognition include: Crain’s Chicago Business 2009 “Fast 50” List of 50 Fastest Growing Companies in the Chicago Area; Computerworld Magazine Top Green-IT Companies for 2008; BizRate’s Gold Circle of Excellence, 2004 to 2008; Inc. 5,000 Top 100 Computers & Electronics Companies 2007 & 2008; and McHenry County Economic Development Corporation 2008 Business Champion Award.
 
OWC corporate headquarters in Woodstock, IL, completed in 2008, is built to LEED “Platinum” requirements, the highest level given by the United States Green Building Council’s LEED program, for compliance with environmentally sound building methods which incorporate innovative use of “green” systems and materials. Later this month, OWC will continue its leadership role in environmental stewardship with the completion of an on site wind turbine that will cleanly generate more than double the amount of power required by OWC’s operations.

 
OWC offers a portfolio of benefits that provides balance and flexibility to fit your individual needs.

            ð  Group Health Insurance               ð  Dental Insurance

            ð  Vision Insurance                           ð  Employee Wellness Program

            ð  401(k) with Co Match                    ð  Employee Assistance Program

            ð  Paid Holidays                                 ð  Paid Vacation & Sick Time

            ð  Life Insurance                                ð  Equipment Purchase Discount

Customer Service Representative – Call Center

Position:  Call Center - Provide ongoing customer support for technology products and services to business, individual , and industrial customers.  Role is multi-faceted.  Will be required to handle inbound technical problems, customer service issues, inbound sales calls, and order processing. 

This is not an IT / IS position!

Working Hours:  Must be flexible - Evening Hour (2nd Shift) with possible weekends.

Essential Functions:

ð  Handles inbound customer service calls.

ð  Provides technical support via inbound calls.

ð  Trouble shoots and resolves technical issues. 

ð  Handles inbound / outbound emails and i-chats.

ð  Assists customers with returns, questions, problems or issues.

ð  Enters customer information into the computer.  Process updates   accordingly.

ð  Handles irate customers and maintain a professional, courteous demeanor. 

ð  Works with Inside Sales Representatives, Technical Support and other team members to provide superior service.

Qualifications:

ð  Call Center experience required.

ð  3-4 years previous Customer Service experience and (or) 1-2 years technical support (does not have to be within an IT department.

ð  Excellent communication, listening, and problem solving skills.

ð Strongly prefer experience with MAC Hardware / Software and products.

ð  Ability to adapt to change and work in a fast paced,  call center environment.

ð   Good  data entry skills.  

ð Ability to multi-task and sense of urgency of business needs.

Working Hours:  Must be flexible - Evening Hour (2nd Shift) with possible weekends.

To join our winning team please email your resume or apply on-line.

OWC is proud to be an EEO/AA employer.  M/F/D/V