Medicare Representative - Patient Financial Services

Accretive Health is a venture funded, highly entrepreneurial company focused on changing the way hospitals operate in the 21st Century. We manage the revenue cycle for non-profit hospitals from beginning to end while qualifying more patients for insurance reimbursements. We are a fast-growing company built on the strongest team and technology in a unique company culture.

Currently, we are looking for a Medicare Representative to work in our Patient Financial Service department.  This position is Full-Time and is located in our Warren, Michigan office.

Below are some of the duties related to this position:

• Research, analyze and bring account balances to final resolution. These include billing/rebilling, adjustments and daily follow up.
• Initiate contact with and respond to inquires from a variety of internal and external sources (i.e.,ins. carriers, attorneys, auditors, physicians and patients, etc.)
• Initiate and/or prepare primary & secondary billings to third party payers. Secure and provide necessary documentation for claim payment.
• Answer telephone and mail inquiries from patients and other internal/external customers to address problems regarding billed hospital services.

• Maintain weekly reports for internal reporting.

• Prepare work sheets on problem claims to meet with Third party reps for resolution as needed.

• Consistently perform job duties accurately and timely (even during peak times).

• Move and adapt with key changes quickly; Display behaviors supportive to organizational changes; Accept adjustments and/or direction.

• Collaborate with others inside and outside of the department.

• Demonstrate active listening; Oral and written communications are clear, concise and accurate; Use tact and sensitivity when interacting with internal and external customers.

• Able to efficiently balance multiple tasks; Complete high volume of work without compromising quality; Produce expected outcomes.

• Presents a professional image and supportive atmosphere; Attend to the needs and expectations of customers by ensuring prompt attention and follow through.

• Proficient in Microsoft Office and various other web-based programs.

• Previous experience with Medicare billing and eligibility.

• High School diploma or equivalent; Associates Degree preferred.