Ocala Oncology Center has an exciting opportunity for a Scheduler in Ocala, FL.
Scheduler
***Must have experience in a medical office setting checking patients out and scheduling appointments as the primary functions of your job. Medical Assisting experience helpful, this is a non-clinical position.
Summary of Scheduler:
Under direct supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities of Scheduler includes :
Essential Duties And Responsibilities:
- Answers all incoming calls; assesses callers needs and directs to appropriate personnel.
- Pages clinic personnel as appropriate.
- Obtains and communicates messages in an accurate and timely manner.
- Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines.
- Cancels/reschedules appointments according to physician schedule changes
- Notifies appropriate clinic personnel.
- Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
- Maintains physicians' schedule: on call, vacations, meetings, etc.
- Schedules outpatient appointments/testing and hospital admissions upon request.
- Obtains necessary pre-certification as required.
- Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
- Collects co-pays, deductible and other out of pocket amounts at time of visit.
- Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
- Handles incoming phone calls from patients needing to schedule or reschedule appointments.
- Provides patients with accurate and legible appointment cards.
- Documents' no shows in patient's chart for missed visits.
- Follows up with patient to reschedule any missed appointments.
- Arranges for patients to have financial counseling as needed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
- Follows policies and procedures to contribute to the efficiency of the front office.
- Covers for other front office functions as requested.
- Prepares correspondence, memos, forms and other typing as requested by supervisor.