Customer Service Representatives

ASHLEY FURNITURE HOMESTORE  is seeking energetic and Customer Service Representatives. The Ashley Furniture HomeStores are the largest furniture retailer and the #1 selling furniture brand in North America. The HomeStore concept is a nationwide organization with approximately 395 stores and is growing rapidly.  Benefits include: Paid vacation, Health, Dental and Vision Insurance and Life Insurance. Please email your resume to [Click Here to Email Your Resumé]  No phone calls please.

JOB SUMMARY:

• Perform basic cashier duties of sales order entry and payment processing.
• Promote and exemplify a culture of excellence in customer care, ensuring that a positive and enjoyable Ashley Furniture HomeStore customer experience is cultivated in all phases of the sales process.
• Participate in training and achieve learning objectives to ensure consistent execution of work processes, procedures and policies, and successful implementation of new processes.
• Continually analyzes work processes and recommends improvements to Office Supervisor.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain a high level of professionalism and customer service with both internal and external customers, on the phone and in person.
• Perform all duties according to established office policies and procedures.
• Enter sales orders and process payments.
• Separate and file paperwork in proper locations. .
• Handle customer inquiries on sales, billing, and delivery dates.
• Review and process credit applications according to finance company instructions.
• Complete and balance daily cash and sales reports.
• Handles incoming calls.  Uses appropriate paging methods.
• Participate in daily meetings to understand and develop personal strategies for performance improvement
• Implement recommendations from Office Supervisor communicated during coaching or performance improvement sessions.
• Strive to achieve or exceed team and individual performance goals and expectations.
• Develop and maintain expertise in computer applications and associated processes used for sales entry and payments.
• Maintains reliable attendance and adheres to work schedule.
• Complete other assignments and special projects as requested