Customer Service Representative

Customer Service Representative                Department:  OFG

Reports to:  Customer Service Group Leader

General Responsibilities:

• Provide sales support to Dealers and End-users of Gorbel products.
• Provide personalized service (telephone and/or written) that meet or exceed customer’s time and quality expectations.
  • The ideal candidate will use good questioning techniques, active listening skills and a consistent approach to providing Extraordinary Customer Service.
  • The conceptual abilities of the ideal candidate will allow them to understand unique application needs of customers and translate them creatively into cost effective solutions.
  • Multi-tasking and projection of a calm professional demeanor are essential for success.

Working within a team structure the successful Customer Service Rep will:

·        Communicate both external and internal customer requirements.

        o   Establish and maintain a professional relationship with all customers.

        o   Communicate customer needs and desires effectively throughout the organization and 
              collaborate to resolve issues.

·        Provide written quotes and/or process orders for all Gorbel product lines.

·        Escalate all newly discovered solution data and knowledge to the knowledge repository
         editors

·        Work well under pressure using excellent time management techniques.

·        Participate and collaborate in team settings and cross-functional teams to improve
         products and/or service to all our customers.

·        Possess good presentation skills allowing them to provide training to reps, dealers and
         internal customers.

·        Work within existing process guidelines; develop new processes as needed to provide a
         consistent and seamless interaction with our customer base. 

• Be willing and able to travel on a limited basis.
• Familiarity with blueprint reading and interpretation as well as interpreting end-user bid specifications.

Minimum Skills Required:

• Three to five years customer service or technical sales background.
• Strong Mechanical aptitude and a basic understanding of electrical components.
• Fluency with MS Office Suite products. Excellent keyboard skills.
• Strong attention to detail.
• Strong communication skills both written and verbal as well as a willingness to give and receive feedback and act on opportunities for improvement.
• Problem solving, negotiating, time management and conflict resolution skills

Beneficial Experience:

• Industrial or material handling background.
• Industrial manufacturing experience or background.

• Working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawings.
• Associates degree in a technical discipline or equivalent technical education.

Minimum Skills Required:

• Three to five years customer service or technical sales background.
• Strong Mechanical aptitude and a basic understanding of electrical components.
• Fluency with MS Office Suite products. Excellent keyboard skills.
• Strong attention to detail.
• Strong communication skills both written and verbal as well as a willingness to give and receive feedback and act on opportunities for improvement.
• Problem solving, negotiating, time management and conflict resolution skills

Beneficial Experience:

• Industrial or material handling background.
• Industrial manufacturing experience or background.

• Working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawings.
• Associates degree in a technical discipline or equivalent technical education.