BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE

SEEKING BILINGUAL CUSTOMER SERVICE SUPPORT REPRESENTATIVES

WSI is a company that recognizes people as its most valuable asset. Our employees create an environment that is stimulating, constantly changing, challenging and fun.  We build strong relationships and employ people that are bright, highly motivated and positive.

WSI in partnership with H&R Block has immediate openings for seasonal positions. Positions are full-time with the possibility for permanent placement. These positions are excellent positions for seasoned customer service reps and are also great resume builders.

TWO LOCATIONS

4400 Blue Parkway

Kansas City, MO 64130

&

1100 Walnut Street (Town Pavilion)

Kansas City, MO  64105

You can earn even more with our employee referral program.

Earn up to $350 in Referral Incentives

PAID WEEKLY + TRAINING

REFERRAL INCENTIVES

EXCELLENT RESUME BUILDER

CASUAL DRESS CODE

LOCATED ON THE BUS LINE

   SEASONAL POSITIONS WITH THE POSSIBILITY OF PERMANENT PLACEMENT

Must be able to pass a CRIMINAL background investigation and CREDIT CHECKS

Responsibilities:

• Handle inbound calls in a casual call center environment for both English- and Spanish-speaking customers
• Answer questions around customer requests, mailings to customers i.e. statements, fee inquiries
• General Tax Professional calls
• Customer Education, such as hold process, activation process, card program, collection letters, etc.
• Reload Questions, such as MoneyGram, Greendot, Western Union, Payroll Direct Deposit
• Self Service Questions, such as website address, card to account transfers, online card access issues, etc.
• Escalated Issues, such as follow-up on lost/stolen cards, questions about card status, reporting a pin based dispute, reporting a card lost or stolen, etc. 

For immediate consideration

Please apply online at

www.wsijobskc.com

NOTE: Only those candidates whose profiles and background closely match the requirements listed below will be contacted during this search.  

• Excellent Customer Service Skills
• Computer literacy
• Fluent in English and Spanish

• High School Diploma, GED or equivalent is required.
• High-school level reading comprehension
• Active listening skills
• Proficiency with standard English Grammar (oral & written)
• Effective communication skills via phone, chat and e-mail
• 1-2 years support of Windows OS and other Microsoft products
• Willingness to work as part of a team
• Excellent customer care and communication skills
• Ability to identify the varying levels of clients' technical competency & communicate on clients' level
• Demonstrated proficiency in solving problems
• Driven problem solver with exceptional technical trouble shooting skills.
• Identify and report all out-of-line conditions affecting customer satisfaction

Skills You Need To Be Successful:

• ALL CANDIDATES MUST BE ABLE TO DEMONSTRATE EXCELLENT COMMUNICATION & COMPUTER SKILLS.

• Will be responsible for handling in-bound calls within a casual call center environment
• Desire to work in a professional and fast-paced environment.
• Dependability, flexibility, and strong work ethic are crucial.
• Strong willingness and ability to learn quickly is a must.
• Organization and self-motivation are essential.
• Previous telephone customer service experience preferred.