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Company Overview 

Founded in 1994 by Donna Pearson, the company has experienced rapid growth and now has eight offices and a team of approximately 40 full time employees. It also boasts a database containing the resumes of over 60,000 individuals living in the Tri-State area!

As a major player in the staffing industry, CSS strives to set the standard for practices based on ethics and excellence in service. Privately held, Contemporary Staffing Solutions is a true family business. The company's business model has focused on two strategies; fostering "out of the box" ideas, and developing programs to make CSS a progressive industry leader, while fostering an honest, ethical team environment for its staff.

In addition to Administrative and Clerical placement, CSS also offers Permanent placement and Information Technology staffing solutions through CSS Professional Search and CSS Technical Services respectively. Additionally, Contemporary Staffing is noted for its ability to recruit the finest temporary, temp to perm, and full time employees. This commitment to excellence has given it a respected name among placement services in the Delaware Valley.

Learn More about Contemporary Staffing Solutions
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Job Overview 
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Job Description 

  • Answer inbound customer service phone inquiries related to  financial service cards (ATM, Visa, MIO and others) in accordance with the Financial Services Customer Service Manual; or related training material
  • Handle all phone inquiries related to Fast card PIN’s, Carrier PIN’s, Bellsouth and other related long distances cards powered by Fastcard or the parent company (Interactive Communications). Based on training Customer Service training manuals and other related materials provided.
  • Answer calls in timely manner in accordance with goals for call intake;
  • Provide timely, accurate and courteous responses to the customers concerns or questions in accordance’s with regulations.
  • Receive Cardholder Visa Card registration calls and order Visa Cards via the Customer Service website;
  • Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs.
  • Perform redemption of a pin for a customer that is having an issue with using the IVR (i.e. Process trouble tickets on issues regard the customer lost of minutes, Redeem PIN for Cingular customers based on they have monthly account and not a prepay account.)
  • Perform inquiries for customer calling regarding their Long Distances cards; (i.e. Review the cost to call certain countries (Argentina, Mexico, etc.), Reload customer’s reloadable Long Distances card with the customer credit card information, Process trouble tickets on regarding charge in question, Process trouble tickets on issues regard the lost of minutes)
  • Follow Escalation Event procedures in accordance with Incomm’s Customer Service Manual. (i.e. Duplicate PIN, PIN added to the incorrect account by Customer Care, Potential fraud issues)
  • Document Cardholder Customer Service activities;
  • Follow Escalation Event procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.)
  • Understand, utilize and adhere to the Financial Services Customer Service Manual to govern Customer Service Activities;
  • Understand, utilize and adhere to SnapPay/MIO desktop application, Payment Manager, and proper navigation of www.miocard.com.
  • Answer inbound customer service email inquiries related to InComm financial service cards (ATM, Visa, MIO and others) in accordance with the Financial Services Customer Service Manual or related training material and Answer inbound Fast card customer service email inquiries related to  Ecommerce online service cards (www.fastcard.com) in accordance with the Ecommerce Customer Service Manual; or related training material
  • Meet reporting requirements as designated by Supervisor or other Management; including but not limited to AUX time, quality scores, hold time, and availability.
  • Other Financial Services Customer Service (VISA or MIO) activities as designated by Supervisor or other Management.   
 


Job Requirements 

  • High school degree or equivalent.
  • Must be able to sit for an 8 hour shift while talking to customers through a headset and use a computer to read and enter information.  
  • Strong verbal and written communication skills are critical. 
  • Bilingual (Spanish/English) 
  • Basic windows, internet and MS Office skills are needed.
  • At least 1 year customer service experience required.
  • At least 1 year of prior call center experience preferred.
  • Financial Card (ATM, Visa, MasterCard, etc.) customer service experience preferred.
  • Must successfully pass criminal background and consumer credit check.
  • 24/7 Shift flexibility, including weekends and Holidays. Shifts primarily begin as 2nd shift, starting after 12noon.   
  • Drug screen may be required.

 

 

 

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