Retail Mgrs & Sales Reps @ T-Mobile Limited Stores

Wireless Vision, LLC is one of the largest T-Mobile exclusive retailers in the country. At Wireless Vision, we recognize that we cannot reach our goals without our people. We believe that each individual plays an important role in the success of our organization. We are currently seeking energetic, skilled, self-motivated, driven retail sales professionals with an attitude and aptitude for success. 

Manager -

Responsible for leadership and management of a retail store location. The position directs daily activities of store operations to grow revenue, drive standards of excellence and maintain established processes to ensure outstanding customer service. Recruitment, retention and constant development of the sales team and the Associate Manager are critical responsibilities of this role. Lead the sales team to success and motivate the group to learn, grow, and build exciting careers. Perform a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities and completing human resources responsibilities.

Rep - 

Responsibility for providing an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues.  This position engages in service selling and right fitting the customer with the appropriate total technology solution as well as maintaining the store location to maximize profitability and attain goals and budget objectives.

Manager Specific Responsibilities:

• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.  Expectations are that 90% of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most—close to the customer.
• Establish and exceed organizational performance and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
• Recruit sales staff on an ongoing basis.  Screen and hire outstanding talent for the organization.
• Create a positive work environment, which is as important as creating a positive customer experience.  Motivate, lead and train a winning sales team.  Get to know team members - their strengths and weaknesses, aspirations and goals, background and experience - and uses that knowledge to help them succeed.
• Role-play with team to help them sharpen their skills or learn to deal with challenging situations. Provide informal coaching and support during the course of any given day.
• Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries. Resolve service related problems for customers and prevents the disruption or disconnection of their accounts.
• Provide answers to customer inquiries concerning billing processes, roaming, phone repairs, service upgrades and other general service related issues.
• Assist and support store associates in all aspects of sales and customer service as required.
• Coordinate sales and local marketing events on a regular basis.
• Participate in community events and public relations activities to develop a positive image for the company in the local community.
• Attend all required T-Mobile Cellular training programs.
• Assist in other tasks, duties, or projects as assigned by management.

Qualifications:

• 3+ years of management experience in retail or another environment with a strong customer focus.  College degree is preferred. 
• Excellent written and verbal communications skills required.
• Ability to lead, motivate, communicate, and generally interact with people in a positive way.
• Strong organizational skills required.
• Ability to analyze results, plan the future, make good decisions, and take responsibility.
• Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
• Working knowledge of PC Windows applications (Excel and Word) required.

Rep Specific Responsibilities:·        

• Create an outstanding buying experience for the customer
• Create a professional buying atmosphere
• Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries  
• Assess customer needs and right fit with the total technology solution
• Problem solve issues    
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Assist with inventory counts as needed.
• Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.
• Receive and process all payments and provide the customer with additional  
• Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
• Assist in other tasks, duties, or projects as assigned by management.

Qualifications:

• Previous retail sales experience and outstanding customer service skills
• Excellent organizational and problem solving skills
• Excellent interpersonal skills
• Professionalism
• Strong verbal communication skills
• Energetic and positive attitude
• Availability in flexible scheduling; reliable transportation
• Knowledge of cellular/paging/PCS/advanced wireless communication preferred
• High school diploma or GED; college degree preferred
• Working knowledge of PC Windows applications  required
• Bilingual in Spanish and English a plus