Bilingual Spanish Customer Care Agent

COMPANY: MAXIMUS        http://www.maximus.com/ 

Work for one of the largest call centers in Midland! 
Temp to Hire in just 4 months!!!!

JOB RESPONSIBILITIES:

• Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed.
• Accesses, reads, and interprets customers data
• Performs accurately all data entry functions to reflect customer activity and transactions.
• Answers customer questions regarding available providers based on data in the Network Information System.
• Assists customers in problem resolution, as needed.
• Assists customers in the enrollment process, including open enrollment.
• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Documents all customer encounters in clear and concise logs.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.

EDUCATION/EXPERIENCE:

• High school diploma, GED, or equivalent certification;
• Background in health care, human services, or customer service;
• Knowledge of Texas health and social services programs, and geographical area;
• Experience in data entry and telephone skills;
• Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner;
• Excellent organizational, interpersonal, written, and verbal communication skills;
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment;
• Ability to successfully execute many complex tasks simultaneously;
• Ability to work as a team member, as well as independently.
• Other combinations of education and experience will be considered.
• Training from 8:00-5:00pm Monday - Friday
• After training, must be able to work from 11:00am - 8:00pm  Monday - Friday
• BILINGUAL (SPANISH) CANDIDATES MUST PASS- WRITTEN & ORAL ASSESSMENTS