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Harris Corporation

Our people have the freedom to explore new ideas and work with cutting-edge technology. Harris is where individual ideas revolutionize industries. And where you can too.

This is what it means to work at Harris. We're an international communications equipment company that provides product, system and service solutions for commercial and government customers. This gives our more than 15,000 employees the opportunity to work on projects that can truly make a global impact. On every continent and in every country, Harris products provide assured communications.


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Job Description 

 

Harris RF Communications is the leading global supplier of secure radio communications and embedded high-grade encryption solutions for military, government and commercial organizations and a leading supplier of assured communications systems and equipment for public safety, utility and transportation markets, with products ranging from the most advanced IP voice and data networks to portable and mobile single- and multiband radios.



Job Description:

Responsibilities will include providing technical support to customers, company owned shops, and authorized service centers in a multi-state area.  Communications and face to face visits with our customers on a routine basis are an essential part of the Technical Customer Solutions Advisor’s job function. Provide supervision and/or advice, assistance, troubleshooting, installation, and configuration services as required. Process warranty claims, review and recommend ASC certifications, conduct RF site surveys, and assist in preparation of proposals. Review and troubleshoot customer specific software configurations. Work with engineering and technical assistance departments on field radio system configurations and problem issues. Develop, review, and oversee maintenance contracts and renewals as directed by the Regional Sales Manager (RSM).  The Technical Customer Solutions Advisor will work in cooperation with the Contract Analyst out of the Albany, NY office and will assist in monthly financial data collection and status report generation to the RSM. 

 

Job Requirements 

Qualifications:

  • Associates Degree with a minimum of 8 years related industry experience.
  • Computer skills with Microsoft Office
  • Electric/Electronic troubleshooting skills required
  • Customer relations and problem mediating skills required
  • Valid driver's license and ability to pass/obtain criminal background checks required.




Preferred Additional Skills:

  • Experience in Land Mobile Communications, P25, EDACS Multisite and Simulcast, competitive systems a plus.
  • Experience with computer operating systems and controls including Windows, Unix, DOS, and Solaris; mobile and hand held radios, multisite and simulcast controllers and peripherals, dispatch consoles, computer networking, telephone and control line troubleshooting skills, microwave, multiplexers, alarm and control systems, software based configuration and testing procedures a plus
  • Specific knowledge of our product lines and how those products are utilized in the marketplace being served a plus..
  • FCC, NABER, or other industry certification a plus.
  • Bachelor’s degree a plus.

 

 

 

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

 


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