Account Manager (302535-773)

• Support Dir of Account Management and work closely with management and sales team to develop and direct strategic account plans for key clients.
• Support Sales Executive in the sales process and implementation process. Facilitate the building of multiple level relationships with key clients.
• Maintain account profiles and data.
• Monitor, maintain and improve profitability with the client.
• Conduct monthly business reviews with assigned clients/carriers..
• Perform as communication conduit to the organization on client and industry issues.
• Anticipate future product/service needs; communicate findings to internal support teams.
• Perform as client advocate; assessing internal/external needs and making recommendations to internal support teams.
• Promote a full organizational commitment to customer service.
• Oversee the implementation of business solutions for clients.
• Be visible in the marketplace through active participation in industry events, associations and issues to support the interest of the company and our clients.
• Assess customer satisfaction, loyalty and market image through administration of a customer feedback program.
• Cross-sell services and products to existing client base.
• As needed, plan and set agenda for client visits and conferences.

Area of Impact Keys To Success

• Client Satisfaction/retention
• Adopting a corporate servicing strategy and culture, with everyone understanding and supporting the key role they play in delivering quality service.
• Establish an effective coordination of efforts within the internal Business teams
• Understanding our clients' business, business problems and needs, and responding with win-win solutions.
• Driving client profitability
• Understanding Consumer Marketing’s products, processes and profitability
• Ensure client satisfaction and retention through strategic account planning and relationship building.
• Position ZC Sterling in the market to take advantage of cross-selling opportunities.

• Exceptional organizational skills required.
• Attention to details a must.
• Strong negotiating skills required.
• Self-driven, results oriented individual.
• Travel required – 3-4 nights per month
• Able to communicate and motivate others via written media.
• Excellent customer skills.
• Effective communication and problem solving.

• Strong insurance and call center knowledge.
• Account management experience required.
• Bachelor's degree required.

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.