Job Snapshot
Location:
Atlanta, GA 30301
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Industry:
Medical Equipment
Healthcare - Health Services
Sales - Marketing
Job Type:
Health Care
Sales
Customer Service
Experience:
At least 2 year(s)
Contact Information
Description
About Us:
Barnes Healthcare Services was founded in 1909 by Charles W. Barnes, Rph. in a corner drug store in Valdosta, Georgia. In those days medications were compounded by hand and the horse was the main mode of transportation. In 1946 Barnes supplied its first patient with a hospital bed, oxygen and a wheelchair. The business has been passed down through three generations to Charles W. Barnes, III whose vision, dedication to the patient, and desire to be the best provider in the area has grown the business to 21 locations in Georgia, Florida, and Alabama. The company generates more than $50 million dollars in revenue annually and is financially stable.
Barnes Healthcare Services has the feeling of a "Family Business" while being one of the largest privately owned durable medical equipment companies in the country. With the buying power of groups like Medgroup and VGM all 21 locations are able to transfer inventory from store to store, same day, to make sure that all of our family of patients are getting the best quality product and the highest level of care.
Description:
The CSR has the primary responsibility of handing initial customer contact either in person or over the telephone (and at times via the web). These customer contacts may be with the patient, a care giver, a referral source, or a commercial account. They are there to receive, qualify, and process -according to procedure - all customer orders in a timely, efficient, accurate, and courteous manner. They often are involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
- At intake, prepare patient paperwork and enter all patient data correctly, including demographic information, physician, diagnosis and payer. Enter data into the computer based on customer interviews.
- When appropriate, assess the needs of the patient and make decision regarding patient service based on analysis of assessment of Physician’s prescription.
- Determine the best method for providing service while evaluating reimbursement and cost impact to the company. Make those decisions based on customer need, vendor pricing and third party reimbursement possibilities.
- Verify insurance as required, with both primary and secondary payers, and determine if request for product or service can be fulfilled within parameters of insurance coverages or if the request requires management review and approval. - In certain case by case situations and with Manager’s approval, negotiate levels of service and discounts.
- Complete daily referral log.
- Coordinate the delivery, set-up and pick-up of equipment, supplies and services.
- When appropriate, prepare all documentation needed for new setups, including a plan of care and notes for the home care record.
- When appropriate, create delivery tickets with correct information regarding patient, address, equipment and time of delivery, then schedule orders with dispatch: Contact customer or family to arrange delivery, taking into consideration customer convenience as well as the store delivery schedule; Maintain regular and ongoing communication with delivery personnel, via radio, pager, or telephone, as necessary to exchange information regarding details of scheduling and delivery.;Complete and process paperwork in an accurate and timely manner after each delivery.
