Job Description Function: Performs advanced customer service clerk duties, including handling escalated inquiries, and training and providing support to lower level reps as required. Responsible for daily unit production as required and assisting the Unit Manager daily.
Essential Job Functions: 1-3 years experience in a customer service, call center, banking, marketing, or public relations position. Excellent customer service skills (see customer service clerk description), excellent problem solving skills. Internet skills required. Self directed and able to work with all levels of management. Good telephone personality with the ability to work in a high volume department. High school diploma or equivalent.
Skills Requirements Required : Confidentiality Customer Contact - Phone Data Entry Handles high volumes Operates office equipment Good organizational skills Handles multiple tasks Telephone Etiquette
Required : Microsoft Word Microsoft Excel Lotus Notes Customer Service
Candidates mark be able to pass a fingerprint background check and also credit history check. Customer is only looking at 30-60 delinquent on there account . Temporary must bring account current prior to commencing assignment. 90+ day s delinquent on account is ineligible. Any charge off with 0 balance is ineligible also.
Bilingual (Spanish, French or Cantonese) is a plus
Staffmark has a long and successful history in the staffing industry. Founded in 1970, we have now grown to be one of the top ten commercial staffing companies in the United States.
Staffmark has a reputation for outstanding customer service, and we are committed to matching quality companies with only the most skilled and talented candidates, the first time, and every time!
We have been in business for over 38 years and have more than 300 locations in 30 states. We are a multi-regional provider with an excellent reputation for superior coverage and service in the markets where we are located. Our service is designed to provide exceptional business solutions tailored to individual customers.
We consistently outperform our local and national competitors due to our in-depth knowledge of the markets we serve. Our longevity in the market, strategically placed branch offices, extensive candidate and customer base, and focus on superior customer support allow us to deliver world-class service on a targeted, personal level.
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