RN Long Term Care Interviewer - Registered Nurse

- OUR VALUES MAKE US A BETTER COMPANY FOR ALL -

Our values including RESPECT FOR PEOPLE, INTEGRITY, INITIATIVE, COMPETENCE, AND LEARNING guide us to be the best company for both our employees and customers.  People who share our values, you have an excellent opportunity to thrive in our open, progressive and team-oriented environment.  Nation's CareLink, a company of Long Term Care Group, provides underwriting and claims services to insurance companies for their health, life, disability and long term care insurance products.  Nation's CareLink specializes in the long term care insurance segment.

ABOUT OUR BENEFITS

Long Term Care Group offers a very complete competitive benefits package including health, dental, life and long term care insurance.  We also offer a 401k plan, paid time off, and a flexible spending plan for medical and dependent care expenses.

ABOUT THIS OPPORTUNITY

In this position, you will perform the essential role of conducting telephonic interviews for clients who have applied for Long Term Care (LTC) insurance.  In addition, you will help identify key follow-up questions needed during the health interview process.

Location:  Work from home opportunity

Schedule:  Flexible, Monday-Saturday afternoon and evening hours available

Travel:  Rarely (see responsibilities below)

RESPONSIBILITIES

1.    Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.

2.    Receive calls from the customer service department in order to complete telephone interviews with long term care applicants.

3.    Use nursing process knowledge within the scope of completing the interviews/exams.

4.    When necessary, tactfully refocus applicants who wander off the subject.

5.    Give concise, accurate documentation on client’s health history and determine follow-up questions needed for a thorough assessment.

6.    Identify, document, and flag health issues for underwriters.

7.    Must attend five days of in-office training in addition to meetings an average of four hours per month at your own expense.

QUALIFICATIONS  

· Current and unrestricted Registered Nurse License

· 2+ years nursing experience required in assessments, knowledge of community resources, various clinical areas, case management, insurance, and mental health nursing is preferred

· Must type at least 40 words per minute and be proficient with MS Office

· Prior experience Excellent interpersonal skills, including:

  o    Building a trusting, friendly relationship quickly

  o    Communicating effectively and handling demanding people over the phone

  o    Maintaining confidentiality as appropriate and a professional demeanor

  o    Demonstrated team player, problem solver and decision maker

· Ability to assess telephonically the policyholder’s care needs and current care services in order to provide choices of community resources and assist in coordinating those services

· Ability to abstract information and develop an individualized plan of care based on the policyholder’s needs and his/her medical and social situation.

· Ability to evaluate the care services on an ongoing basis and work with the policyholder to revise the plan of care as needed.

· Ability to understand cognitive deficits and develop a plan of care that would maintain the policyholder’s safety in the least restrictive environment.

· Ability to manage a client caseload with proficiency as well as other designated responsibilities.

TO APPLY CLICK THIS LINK: https://home.eease.com/recruit/?id=475084

To learn more about us, visit http://www.ncl-link.com/about.htm, or visit http://www.ltcg.com/ to learn more about our parent company Long Term Care Group.  While we do not sell or distribute long-term care insurance, our goal is to make a difference in the lives of the people we serve at a time when they need it the most.

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Key Words: Long Term Care, Registered Nurse, RN, Healthcare, Health Care, Insurance