MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Education Required: High School Diploma or GED
Education Preferred: Associates and/or Bachelors degree from an accredited college or university
Technical Skills / Knowledge Preferred: Proficiency in Microsoft Office (Word and Excel) and bilingual capabilities
Subject Matter Expertise/Experience Required: 0 - 2 years of related experience
Subject Matter Expertise/Experience Preferred: Experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner
Personal/Soft Skills: Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attentional to detail, as well as independently and ability to work under standards-based performance measures
Duties / Responsibilities:
1. Provide info to customers in a courteous, polite and professional manner
2. Perfors accurately all data entry
3. Assist customers in problem resolution
4. Receive and respond to telephone calls
5. Answer questions of a general nature and direct incoming calls
6. Initiate follow-up calls to customers
7. Maintain confidentiality and security of information
8. Must be able to take direction from appointed Mentor/SME for training purposes or when immediate supervisor is not available
9. Operate multi-line phone system, answer incoming telephone calls and perform other clerical duties proficiently and professionally
10. Respond to needs, questions and concerns of internal and external customers
11. Comply with current and updated policy and procedures
12. Perform other duties as may be assigned by management
MAXIMUS offers a comprehensive benefits package including:
- Healthcare Insurance (medical, dental, vision)
- Short and Long Term Disability Insurance
- Life/Accident Insurance
- Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan with company match
Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union).
Additional Posting Information:
- Six months to three years of HR experience required
- Strong client service focus and ability to develop strong professional partnerships
- Provide Tier I level assistance to SSC callers; generally helps resolve matters related to less complex Benefits, Payroll, and other areas in a timely, accurate, effective and efficient manner
- Ability to look up and research information in HR systems such as MAXHire, ePAF system, Deltek, etc.
- Review company policies as well as authority matrix and processes ePAFs in accordance with them
- Conduct employment verification of current and former employees
- Interface with HR Field Representatives, Payroll Specialists, and Tier II staff and management staff to effectively and efficiently resolve issues