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Company Overview

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Our core business spans the full spectrum of CRM/BPO contact center solutions.

Through relentless innovation, our mission is to extend our leadership by setting the highest standards in how we serve and support our employees, our clients and their customers, our shareholders and the communities where we live. And in so doing, lead the transformation of the contact center industry from a commoditized necessity to one of great strategic value for our clients.

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Job Overview
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Job Description

Essential Functions:

 

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Problem solve to help customers resolve technical issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager


Job Requirements

Knowledge, Skills, Abilities Required:

  

  • 1 year Customer service experience required

  • 6 months Call Center experience preferred

  • Must be 18 years old

  • Type 25 wpm

  • High School Graduate or GED

  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard

  • Logical problem solving skills and ability to multi-task

  • Proven oral and written communication skills consistent with North American Business standards

  • Must have availability to work various shifts influenced by current business needs.

  • Ability to use Windows operating systems and navigate between various windows

  • Provide a positive, professional, empathetic and customer-focused manner

  • Good organization and work prioritization skills

 

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