Cash Management Officer

The Cash Management Officer is responsible for identifying, analyzing, selling and supporting cash management products and services to established commercial customers and targeted prospective corporate, municipal and non-profit clients.  Works closely with Market Leaders in attaining service charge and deposit goals; solidify customer retention efforts by providing a superior level of customer service.  Responds to a Request for Proposal (RFP); assesses customer needs and recommends effective strategies; performs a cost benefit and risk analysis; negotiates pricing to optimize profitability of product or service solutions.  Contributes to the Bank’s deposit growth strategies and goals; generates additional revenue from the sale of cash management products and services; attains established individual, department and Bank goals through active participation in relationship management and officer call programs. 

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

1.        Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.

2.        Engages in business development activities; identifies, analyzes, and sells cash management products and services to established business customers and targeted prospective corporate, municipal and non-profit clients; creates and executes a customer call strategy to achieve established goals; works closely with Market Leaders in attaining service charge and deposit goals while solidifying customer retention efforts; identifies customer needs and offers customized solutions; develops cross sell opportunities within existing customer portfolio; investigates and follows up on significant changes in status of existing customers.

3.        Oversees the daily operations of all Cash Management Department functions; takes ownership and ensures timely response and resolution of customer issues; ensures activities run smoothly and efficiently; maintains knowledge of internal resources to mitigate disruption of service to customers; communicates recurring or serious issues to Senior Management; recommends temporary work around and viable solutions to improve customer service and response.

4.        Prepares a written response to a Request for Proposal (RFP); assesses customer needs and recommends effective strategies; performs a cost benefit and risk analysis; negotiates pricing to optimize profitability of appropriate cash management product or service solutions, reviews customer account analysis statements; originates financial spreadsheets, proformas and other support documentation.

5.        Provides a full range of professional, technical and general support to customers and Bank personnel; assists customers with related application requirements such as file formats, parameters and overall product usage; handles routine inquiries and answers questions; provides step by step technical instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and forwards messages as appropriate; trouble shoots and resolves problems within given authority.

6.        Responsible for the development and implementation of new cash management products and services; reviews existing cash management offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities; conducts competitive market research and vendor due diligence; develops contracts, support documentation and marketing materials.

7.        Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage; accurately performs customer setups on the appropriate system; coordinates implementation efforts with other departments and vendors; makes changes to existing customer setups; prepares contracts and necessary documentation for customer signature; originates and maintains customer files; enters customer information into various computer programs; follows up on missing information of documentation; conducts daily callback of maintenance reports.

8.        Helps coordinate cash management training presentations and exercises with all Bank personnel, including material presented to employees during the new hire orientation process.

9.        Contributes to the overall profitability of the Bank through income generation and cash management marketing efforts.

10.     Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures the department is in compliance with established Bank policies, procedures and state and federal regulations.

11.     Maintains a detailed tracking system that provides the Bank with a comprehensive list of cash management customers, including products and services utilized by this customer segment.

12.     Maintains an advanced knowledge of financial industry status and trends.

13.     Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.

14.     Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel.

15.     Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff.

16.     Processes, solves and answers complex customer transactions, problems or inquiries.

17.     Assumes responsibility for various department functions in the absence of staff members or in overload situations.

18.     Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 

19.     Follows policies and procedures; completes administrative tasks correctly and in a timely manner; supports the Bank’s goals and values; benefits the Bank through outside activities.

The position of Cash Management Officer performs duties specific to the position and other functions as assigned.

The position of Cash Management Officer is not currently responsible for the supervision of any employee(s).

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.

·         Bachelor’s degree from a college or university; or equivalent related experience and/or training; or the equivalent combination of education and experience.  Work related experience must consist of cash management sales, support and business development experience in the financial services industry with a supervisory background.  Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.

·         Basic experience, knowledge and training in cost and profitability analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.

·         Intermediate knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services.

·         Intermediate experience, knowledge and training in all lending and operations activities and terminology.

·         Intermediate sales and marketing experience.

·         Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.

·         Intermediate loan product knowledge.

·         Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

·         Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.

·         Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.

·         Basic typing skills to meet production needs of the position.

·         Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

·         Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.

·         Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).

·           Ability to deal with complex problems involving multiple facets and variables in non-            standardized situations.

·         Ability to work with no supervision while performing duties.

 
Management reserves the right to change this position description at any time according to business needs.