Meijer

Title: Support Center Analyst  - ITS  (Hourly/Part-time - 2nd/3rd Shift)
Location: Meijer Headquarters - Grand Rapids, MI

Note:  This position will average 24-32 hours per week.

Duties and responsibilities of the individual selected will include the following:

* Provide accurate and creative solutions to user problems of a moderate nature to ensure user productivity
*  Enhance and develop quality support methods and communication skills through coaching feedback and other developmental approaches
*  Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
*  Research, resolve and respond to questions received via telephone calls, letters and callbacks in a timely manner in accordance with our standards
*  Escalate problems to appropriate individual based on established guidelines and procedures
*  Attend training sessions and possibly assist in training workshops

The candidate selected for this position must have the following:

* Excellent customer service & interpersonal skills;telephone etiquette
*  Ability to use customer service standards and follow guidelines, as well as to help others interpret policy
*  Thorough understanding of trouble ticket process
*  Excellent organizational skills
*  Strong oral and written communication skills (technical and nontechnical)
*  Demonstrated problem solving skills
*  Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for client's needs