VHA West Coast (VHAWC) serves shareholders and partner members with a total of 26 systems and 96 Acute Care facilities located in 6 states. Governed by a 34 member CEO Board of Directors, VHAWC, a wholly owned office of VHA Inc., was founded on a concept of collaboration, collective strengths, and improving the overall performance of its members. This offers a venue for organizations to share best practices, collaborate, network and discuss common issues to identify sustainable, rapid cycle, real time solutions. VHAWC operates with an 82% satisfaction rate on services offered and the alliance members generate close to 1 billion dollars in spend annually through VHA and Novation (VHA’s supply company) currently ranked as the largest Health Care Group Purchasing Organization. VHA partners enjoy executive leadership, administrative, market management, recruitment and retention, clinical and performance improvement and service delivery staff. 

The goal is to enhance member performance by focusing on best practice applications supported by a series of educational programs and council meetings that provide a combination of subject matter expertise, member sharing, round table discussions, and facilitated project/topic specific action planning and rapid implementation networks. Our major focus this year will be on patient safety, quality care, supply chain and revenue cycle management.

Vice President – Operations Management and Development

Location: Pleasanton, CA (We will relocate)

www.vha.com 


Summary:

Coordinates, communicates and facilitates member activities and service activities for the region having responsibility for the most complex of VHA membership maintaining interest and satisfaction with all current programs, products and services. Lead member relations, recruitment, and retention activities and services for the region. This executive will work with the Executive Officer/SVP and the VHAWC Board, to evaluate, assess, plan, develop and implement a sustainable business development strategy for new regional services that will assist regional members to achieve their business objectives.

Provide overall support and implementation for VHA strategies and help develop existing member services and revenue streams for the region. Services provided by VHAWC to member HCO’s range from supply chain management services, clinical and operational improvement services, support of captive insurance services, revenue cycle services, strategic planning services, managed care services, and other health care related services that will provide a sustainable clinical and  operational improvement for our members.

This role will serve as the key implementation support to multiple member networks, including the CFO, COO, CIO, Chief Strategy and Marketing and HR networks as well as the Reciprocal Risk Retention Group (captive insurance) and other select networks as needed and determined by the members.

Effectively communicate and develop relationships with members to coordinate and facilitate the delivery of VHA and VHAWC resources and services for the region. Utilize member driven strategic plan and the VHAWC Board and SVP/EO strategic vision to conduct a comprehensive assessment of member needs and develop member centric solutions. Assist with planning, negotiating, and implementation of custom member agreements and member plans. Provide linkage between members and VHA Services to support the VHA and VHAWC team and represent the objectives of members.

Support the most complex of VHA’s memberships along with maintaining interest and satisfaction with all programs, products and services. Provide key support to VHA Shareholders, large members and all members with special requests and needs, especially any competitive threat situations. 

Support the special recruitment and retention needs of members in the region. These include membership processing and implementation for all members, affiliates, and affiliate networks.  Identify member requirements and potential solutions among company products or offerings. Support national task forces and committees such as the Business Development, Market Manager, Revenue Cycle and other related activities.

Oversee the operations and financial services of assigned businesses and business development activities. Implement strategic initiatives, and current market development.  Address member operational performance and market development needs. Represent the regional office as program or business interface for operational, financial and business and service development.  

Responsibilities:

• Drive a sustainable service, operational, market management and business strategy by engaging members to assess, evaluate, develop, and implement services that meet member needs to retain and recruit new members
• In conjunction with other VHA regional business development opportunities and member needs, implement needed services which provide value to members and help create a sustainable revenue stream to the region to help offset member regional fees
• Identify and promote business opportunities that will improve the clinical, financial and supply chain performance within the regional healthcare alliance
• Partner with members, regions, and content experts to support the delivery of all of VHA services as well as new innovative business opportunities. 
• Develop and implement process improvements, service offerings, and/or programs that will enhance and improve member’s clinical, operations, and supply chain areas.
• Achieve financial targets by supporting the overall VHAWC budget, revenue projections, and expenses for all areas with special responsibility for business development, regional contracts, and innovative projects budgets and programs
•  Work in tandem to support membership growth and retention strategy
• Apply knowledge of HC industry trends and best practices to influence regional and national corporate direction, member operations, and/or service offerings
• Expand on regional contract portfolio, based upon member needs,  to include services that complement core national contracts
• Collaborate with other regions to rapidly implement best practices.
• Utilize advanced understanding of supply chain management to work closely with the Supply Chain team to help implement the Supply Chain Strategic Plan of the region.
• Apply advanced understanding of hospital operations and finance, work closely with leadership to develop programs and services to meet the needs of members
• Develop individual business plans that align members strategic priorities with VHA resources
• Understand the relationship between supply chain and performance improvement in order to provide the appropriate combination of services to improve on member’s clinical and operational performance
• Manage member satisfaction initiatives to include an increase in positive interactions, initiatives and improved communication to members, including action planning and follow up
• Develop and manage relationships with HC “C" Level Executives and Regional Board to strengthen and promote value of VHA

Requirements:

• MBA or MHA required

• Minimum 15 + years in a health care organization with a background in healthcare executive leadership, operations, finance, consulting and/or business development experience

• Must have current or very recent acute care (hospital) leadership experience

• Minimum 5 + years of leadership experience and accountable for managing multiple functional areas of business (health care operations, strategic development, supply chain, cost reduction, strategic financial management strongly preferred)

• Requires experience or a combination of operations experience for acute and non-acute care, ancillary care, physician relations and support services 

• Must have previous experience collaborating with senior managers, executives and clinicians in health care organizations to develop multi faceted solutions and provide comprehensive services and/solutions

• Demonstrated customer facing, marketing and sales, account management/ development, and/or relationship management/development experience is required.

• Should have deep knowledge of healthcare trends, issues, best practices and the ability to develop comprehensive solutions based on previous leadership experience and utilizing leading practices to solve complex clinical, operational, strategic and financial challenges for acute and non-acute care organizations (or across the continuum of care)

• Previous experience in strategic development, financial planning, operational assessments, developing business proposals, conduct business reviews and analyzing business opportunities required

• Hands-on operations experience and ability to develop methodology as well as produce results with limited support and/or administrative resources is essential

• Advanced communication skills and high proficiency in Word, Excel, PowerPoint and other desktop applications is a must

• Travel as required, can be as much as several days a week

VHA, Novation and Provista are committed to equal employment opportunity. We offer a drug-free work environment to all qualified applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

VHA offers an exceptional employee benefits package

Company-wide Incentive Program

401(k) Savings Plan

Medical Plans

Dental Plans

Vision Plan

Health Care Spending Account

Dependent Care Reimbursement Account

529 College Savings Plan

9 Company Paid Holidays

Paid Time Off (PTO)

Paid Time Off Purchase

Short-term Illness Coverage

Long-Term Disability

Long-Term Care

Paid Parental Leave

Adoption Reimbursement

Tuition Assistance

Employee Assistance Program

Business Travel Accident Plan

Life Insurance with Accidental Death/Dismemberment Coverage

Supplemental Life Insurance (Optional)