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Guaranty Bank is a full service retail bank headquartered in Milwaukee, WI. We have over 175 offices, many in grocery stores, in five states including Wisconsin, Illinois, Michigan, Minnesota, and Georgia.
We are a fourth generation family-owned business. Because of that, we know the importance of providing good value and convenient services to our family of customers. See what we've got in store for you.
Guaranty Bank’s long history and growth is also a sign of stability. Founded in 1923 during the Great Depression offering only mortgages and savings accounts, Guaranty Bank is now a fourth generation, family-owned full service bank with expanded products and services. Today, Guaranty Bank has assets of two billion dollars and over 175 branches in Wisconsin, Illinois, Minnesota, Michigan, and Georgia.
Learn More about Guaranty Bank
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Careers
POSITION SUMMARY:
Due to promotion, the Retail Banking team is seeking a new SVP Retail Banking Operations. In this highly responsible position, you will be a key member of the Retail leadership team and responsible for delivering continual improvements in the quality and efficiency of Retail service delivery.
RESPONSIBILITIES:
- Develop and grow the capabilities of 6-8 direct reports and a total team of 100 employees.
- Monitor and measure customer loyalty and satisfaction. Lead the organization in addressing key service and loyalty opportunities and issues.
- Utilize process change and technology to improve the quality and efficiency of service delivery.
- Simplify service delivery in order to increase focus in the branches on sales and value-added service.
- Drive cost savings and deliver operational cost budgets.
- Ensure that operations are compliant.
- Manage risk in order to reduce and control processing losses.
COMPETENCIES REQUIRED:
- Developing Others: The ability to delegate responsibility and to work with others and coach them to develop their capabilities.
- Results Orientation: The ability to focus on the desired results of one’s own or one’s units work, setting challenging goals, focusing effort of the goals, and meeting or exceeding them.
- Managing Performance: The ability to take responsibility for one's own or one's Employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
- Customer Orientation: The ability to demonstrate concern for satisfying one's external and/or internal customers.
- Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
- Analytical Thinking
- Strong Communications Skills: The ability to express oneself clearly in business writing and presenting.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
DESIRED EXPERIENCE:
- 5+ years senior leadership experience in banking operations (leading operations or leading multiple components of operations)
- Experience leading and managing a large team
- Track record of delivering continuous improvement through process change and automation
- College degree
How to Apply:
Please visit our website, http://www.mygbcareer.com/, and submit your resume to requisition number 57135.
Exceptional Employee Benefits:
• Competitive pay and Commission Structure (for account executives)
• Medical, Dental, Vision, and Prescription Drug Coverage
• Flexible Spending Accounts
• Life Insurance & Accidental Coverage
• STD
• Long-Term Disability Coverage
• Paid-Time Off & Company Paid Holidays (Salary and Hourly employees only)
• Retirement Plans – 401k
• Employee Discounted Loan Rates
• Tuition Reimbursement Program
• Anniversary Awards
• Employee Assistance Program (EAP)
• Employee Referral Bonus
• Adoption Assistance program
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