Customer Service Supervisor/Distribution-Supply Chain

Description Looking for someone with GREAT customer service experience (minimum 5 years), excellent verbal and written communication skills, and the ability to problem solve with customers and internal departments.

This company is a world leader in food packaging and distribution and we are looking for a person who is eager to to get in there and roll up his/her shirtsleeves to make a significant contribution to customer service/relations, while also dealing daily with the distribution process from beginning to end.

We are looking for a person who desires to be involved in the day-to-day activities of "doing" as much as supervising others--not just a delegator.  Can you effectively and professionaly problem solve difficult situations? Are you able to upsell?  Do you have a desire to be in a long term career?  Do you have a good work ethic?  Are you someone who is looking for more than just a paycheck, but are willing and able to go above and beyond, taking pride in your position, team, and company?  Can you bridge the gap between operations and sales teams, helping both areas feel like you are working as one unit? 

If you possess these skills, plus have experience in Food Packaging/Manufacturing ... especially with a background with Wal-Mart Replenishment...Costco...Kroger's...Conagra...Heinz...Kraft Foods...Nestle's...Dole...or a similar background, this could be the job for YOU!!! 

We offer a great family atmosphere, benefits and the opportunity for you to make significant contributions.


*Manages Customer Service Representatives.

*Coordinate customer service deliveries with the traffic coordinator.  Ensure all orders are shipped as requested.

*Review all orders for accuracy of pricing, terms, & conditions by comparing printed orders against information from sales contract. 

*Manages EDI ordering & billing system.

*Establish & maintain good customer relationships.

Requirements *Bachelor's Degree in Business is preferred.

*Minimum of 5 years of customer service experience in retail food production/packaging or  manufacturing environment.  Experience with Wal-Mart Replenishment is desirable.

*Experience with large retail customers such as Wal-Mart, Costco, or Kroger's is desirable.

*NOT LOOKING FOR CONSUMER CUSTOMER SERVICE EXPERIENCE.

*Must be able to write reports, business correspondence, and procedur manuals. 

*Must be able to calculate figures and amounts such as discounts, interest commissions, proportions, percentages.  Must be able to apply concepts of basic algebra and geometry.

*Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

*Must have excellent telephone communication skills.