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Customer Service Specialist

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Job Snapshot
Location:
7375 Jefferson Blvd
Louisville, KY 40219 (map it!Map it! )
Base Pay:
$9.00 - $12.00 /Hour
Employee Type:
Part-Time
Industry:
Retail
Sales - Marketing
Manages Others:
No
Job Type:
Customer Service
Retail
Education:
High School
Experience:
0 to 2 year(s)
Post Date:
10/27/2009
Contact Information
Ref ID:
S351141
Description
Customer Service Specialist


FLSA Status: Regular, Full Time, Regular Part Time, or Temp/Seasonal, Nonexempt
Department Name: Customer Service Desk
Reports To: Store Manager - Operations

Job Summary - Customer Service Specialist:

  • Expected to demonstrate professionalism while assisting customers with the purchasing process; while providing a comfortable atmosphere for the customer; and while ensuring operational accuracy of each performed transaction.
Essential Responsibilities - Customer Service Specialist:

  • Acknowledge and engage customers that approach the customer service desk.
  • Enter sales transactions into the computer system with accuracy.
  • Manage incoming phone calls with professionalism and tact.
  • Process credit applications, while maintaining confidentiality of customer records.
  • Effectively explain financing plans and other terms of sale to the customer.
  • Effectively explain the terms for customer pickup or delivery.
  • Recall customer information (i.e. past sales, order status, etc.) from the computer
    system when necessary.
  • Verify the status of customer orders through utilization of the Ashley Direct
    website.
  • Conduct customer follow-up phone calls.
  • Assist in the training/ development of new customer service employees.
Common Responsibilities - Customer Service Specialist:

  • Take care of all customers through direct action or indirectly by assisting others.
  • Work with other employees to attain company goals.
  • Participate in focus group, safety, and other location meetings.
  • Recommend other employees for commendation for achievement.
  • Report violations of company policies and the misappropriation of company assets.
  • Perform other related duties as assigned.
Requirements
Customer Service Specialist


Required Skills & Abilities - Customer Service Specialist:

  • Excellent verbal and written communication skills in the English language.
  • Knowledgeable of Windows-based computer applications.
  • Interpersonal Skills
  • Customer Relations and Customer Service
  • Professionalism
  • Filing
  • Organization
  • Money Handling.
Physical Demands - Customer Service Specialist:

  • Able to lift 15 pounds, infrequently. Mostly sitting with infrequent standing and walking. Listening and speaking on the phone.
Work Environment - Customer Service Specialist:

  • Office setting with controlled heating and cooling. Low level of stress.
Required Education - Customer Service Specialist:

  • High School Diploma or equivalent.
Required Experience - Customer Service Specialist:

  • Previous experience in customer service preferred, but not required.

KHF Holdings, LLC An Equal Opportunity Employer
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