Support Administrator

 Support Administrator

About Us

Total Material Handling is focused on providing exceptional forklift customer service to companies in the Nashville area.  We support all brands of forklifts, through technical repair service, operational maintenance, parts, allied (warehouse) products, rental trucks and used truck sales.

We appeal to customers who feel that "Major Brand" lift truck companies in Nashville often largely ignore smaller customers while charging premium rates and small "Independent" service providers often don't have the training, financial backing, and service consistency to support customers adequately. Total Material Handling is an "Independent Plus": large enough to be extremely responsive and to accommodate larger customers’ needs, yet small enough to appreciate medium to smaller sized customers.

Summary – Support Administrator position

This position will be responsible on a daily basis for all office duties related to the forklift industry.

Responsibilities include, but are not limited to:

1. Work as part of a team to build the business.
2. Coordinate technicians:  Coordinate daily work load, dispatch technicians for service repairs, open and close service work orders, enter technicians’ time cards.
3. Assist sales department:   Coordinate visits to customers, enter sales data on salesforce.com, make follow up calls to new and existing accounts (via phone), assist in research on potential customers for cold call purposes, assist in creating customer files on parts, service and sales, assist in quote preparation.
4. Answer incoming phone calls.
5. Ship and receive UPS and over the road shipments 
6. Assist with parts requests / pulling stock / restocking parts department
7. Assist with forklift rental requests.  

Requirements –  Support Administrator:

The ideal candidate for this position will have:

• Experience in material handling or other mechanical-based customer service.
• An entrepreneurial drive to develop long-term business partnerships with our customers throughout Nashville.
• Deep roots in the Nashville or surrounding area's business community.

Benefits

• The position offers a competitive hourly wage.
• There is a potential for promotion, and profit sharing
• Attractive health care benefits
• Life and long term disability insurance

Total Material Handling is an equal opportunity employer.

Interested and qualified candidates should submit a resume and cover letter to the email address listed in the posting; no phone calls please.