Program Manager

Program Manager,  Springfield, IL

The Program Manager reports directly to the Executive Director of the Springfield facility.

Headquartered in Chicago, IL, our client is a national leader in fighting drug and alcohol abuse and addiction and is the largest provider of adult and teen substance abuse treatment in Illinois.  Our client provides innovative services regardless of their clients’ ability to pay, as well as those whose payment is covered by Insurance Providers.

Each year, our client helps more than 29,000 people find their way to productive, healthy and socially responsible lives through after work/after school outpatient treatment and residential programs for adults and teens. Their staff of experts, including physicians, psychologists, nurses and certified substance abuse counselors, respects individuality and the many complex issues involved in a client's substance abuse.  Our client’s programs are designed to succeed with hard-to-serve populations, specifically adults, teens and the elderly who are abusing or have become chemically dependent on alcohol or drugs including those who may have a dual diagnosis with mental illness.

 The Program Manager will have overall responsibility for planning, organizing, directing and controlling the management and delivery of quality client services within a defined substance abuse treatment program.  In doing so, the Program Manager will review clinical treatment program services and results and ensure compliance with program and Foundation standards and objectives, applicable contracts, regulations and accreditation standards.  The Program Manager will also monitor program budgets, goals, and policies and ensure effective implementation and administration of same.

• Plan and administer directly, and through subordinate supervisory personnel, the effective management and delivery of quality clinical services for a defined adult or youth care residential or outpatient substance abuse treatment program.

• Promote continuous improvement in delivery of treatment and services through analysis of program activities and results. Research, plan, secure approval of, and implement new or enhanced program services.  Develop and revise program procedures and services as needed, implementing appropriate corrective actions to resolve problems.  Ensure adherence to contracts, accreditation standards, regulations and licensure requirements.  

• Responsible for recruiting and retaining program staff.  Interview, hire, oversee the training and development of, schedule, assign work to, evaluate the performance and competence of, and when necessary, discipline and discharge subordinate staff in accordance with established personnel policies.  Approve recommendations of subordinate managers in evaluating and disciplining employees. Ensure objectives for professional growth and development of staff are met.

• Assist with budget planning and development.  Monitor program budgets; complete budget analyses and projections for Director; and initiate corrective actions.  Review financial reports to ensure accuracy and that budget and contractual standards are met.  Monitor physical plant and equipment and make recommendations for repair or replacement.

• Develop and recommend program goals and objectives, and design and implement appropriate plans to meet agreed-upon goals.  Assist subordinate supervisors in developing and meeting goals and objectives for their areas of responsibility.

• Conduct regular meetings with program staff to communicate program goals, objectives, and short- and long-term plans, to provide advice and guidance in resolving complex case problems and to conduct staff in-service training.  Provide staff with information on changes to policies and procedures and organizational updates.  

• Periodically review client treatment plans with subordinate managers to ensure quality and continuity of care.  Ensure level and quantity of services provided adheres to applicable contractual obligations.  Randomly audit client documentation to ensure record-keeping system complies with all governmental regulations and standards.

• Maintain and foster cooperative working relationships with a variety of referral resources and services, community organizations and criminal justice and social services agencies.  Support program outreach and public relations initiatives through such activities as scheduling tours or conducting group presentations.

• Maintain and enhance knowledge and expertise through appropriate educational and organizational activities.  Create an annual personal development plan to increase management skills, abilities and competence.  Serve on internal and external committees as assigned

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   Minimum of five years experience in substance abuse treatment programs to possess knowledge of up-to-date techniques and modalities, and case management within assigned program (adult or youth care residential or outpatient) required.

• Knowledge of health administration regulations and standards, program funding, accounting and management principles at a level normally acquired through completion of a Bachelor’s degree in health or business administration or a related field.

• Ability to plan, manage and evaluate the quality and compliance of program services; to develop and monitor budgets, policies and procedures for assigned areas; and to provide effective supervision and motivation of managers and staff at a level normally acquired through five to seven years progressively more responsible, related management experience.  

• Advanced organizational and analytical abilities necessary to oversee and organize the work of others; gather and evaluate quantitative and qualitative data; monitor trends, variances, and program operations; and initiate effective responses to ensure program effectiveness and compliance.

• Advanced communication skills necessary to serve as Gateway representative to clients, families and professional organizations; to develop reports and proposals for Community Director; and to provide effective motivation and leadership to staff.

• A Bachelor's Degree in business, health administration or related field is Required

• A Master’s degree in business or health services administration or related field is Preferred

• LCPC or LCSW is Preferred

   

   

Keywords: program, manager, social service, managed care, insurance, not for profit, springfield, healthcare, clinical, treatment, adolescent, adult