Store Manager (Customer Service)

AmeriCash Loans, LLC, a fast-growing financial institution in Illinois is seeking a Store Manager with customer service experience for its Palatine and Schaumburg locations. We are looking for an ambitious, career-minded individual with great leadership qualities.

The Store Manager is an entry level professional, supervisory position held accountable for the daily operations of an assigned location. The individual in this position will manage the operations of the store to ensure that company standards and expectations are consistently met and business functions are executed in a manner that will deliver the desired sales and profit results—while providing the highest level of service to our customers.

Primary Responsibilities include but are not limited to:

• Maximize store’s profitability by increasing sales, building customer base, controlling expenses, and preventing cash losses.
• Support the company’s goals by focusing on personal accountability, customer service excellence, and work efficiency.
• Demonstrate standards and model behavior in the areas of sales, collections, customer service, productivity, and efficacy.
• Participate in the on-going training, development, and motivation of staff.
• Lead by example by regularly working in a customer service representative capacity and interacting with the customer.
• Create and maintain a clean and safe work environment, and maintain a high standard of housekeeping.
• Interact with the store’s neighborhood/community through local area marketing efforts to positively position the company and to build sales.

• Thorough knowledge of basic math in order to handle and balance cash and financial transactions.

• Basic computer skills
• Must have the ability to use discretion in the controlling of confidential information.
• Must be sales-driven and strongly customer-oriented
• Must possess excellent organizational and communication skills, both oral and written.
• Ability to present a professional image.
• Must possess excellent interpersonal skills, create a motivating environment, and provide a superior level of service to ensure a positive experience for all customers
• Must be able to plan, prioritize, delegate, and follow through to successful completion, all assignments
• Must be able to work effectively with minimum direction and supervision
• Must maintain compliance with personnel policies and procedures, and maintain adherence to safety and security rules and regulations
• Due to the nature of our business a successful pre-employment background check is required.