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Automotive Service Manager

Confidential Company

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Job Snapshot
Location:
Rockford, IL 61104 (map it!Map it! )
Other Pay:
Pay based on Experience
Employee Type:
Full-Time
Industry:
Automotive - Motor Vehicles - Parts
Manages Others:
No
Job Type:
Automotive
Experience:
At least 3 year(s)
Post Date:
10/24/2009
Description

The Service Manager position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues.


The Service Manager is a key player in this environment, fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at our location in the service appointment process.

Primary Responsibilities:

  • Meet and greet service customers, taking service calls from customers to schedule appointments.
  • Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
  • Determine progress of repair/service orders and inform customer accordingly.
  • Review results of customer satisfaction surveys with service managers.
  • Address customer's questions/needs promptly and professionally.
  • Establish long-term positive relationships with customers.
  • Identify service needs of customer vehicle based upon historical service data.
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.




    • Requirements
    Requirements

    Required Qualifications:
    Education Requirements:

  • High School Diploma or equivalent
  • 2 year or 4 year Business Degree or related field preferred



    Experience Requirements:

    Ideal candidates will have:

  • Proven track record of achieving or over-achieving goals
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Great attitude with a high-energy personality
  • Superior customer service skills
  • Basic understanding of vehicle systems
  • Basic understanding of computer keyboard operations
  • Valid drivers license
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