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Product Specialist

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Job Snapshot

Location:

Garland, TX 75041 ( map it!

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Base Pay:

$14.00 - $14.50 /Hour

Employee Type:

Full-Time

Industry:

HVAC
Industrial
Electronics

Manages Others:

Job Type:

Installation - Maint - Repair
Sales
Skilled Labor - Trades

Education:

High School

Experience:

At least 3 year(s)

Post Date:

11/3/2009

Contact Information

Phone:

214-515-5323

Ref ID:

Product Specialist

Description **MUST HAVE CLEAR BACKGROUND AND BE ABLE TO PASS DRUG SCREEN**
Product Specialist

Principle Function:

Support Eternal sales activities by ensuring customer satisfaction through in-depth product knowledge and resolving inquiries.

Principle Accountabilities:

Acquire and maintain expert knowledge on product, competition and industry

Acquire working knowledge of company’s custom database system in order to generate orders, track shipments and follow up on customer inquiries

Provide technical advice in application or troubleshoot through written or verbal communications

Act as communication liaison between customers and management and alert management to recurring field issues

Maintain customer records and call log of product problems in the database

Generate detailed reports with photos to communicate field issues to management or engineers

Periodic support on special projects such as rework or internal product tests

Coordinate contracted technicians in database system to resolve escalated customer

Issues

HVAC experience, plumbing, electrical that would be great

10. Should also have basic computer skills including Windows, Excel and Outlook.

Requirements Must have a background in HVAC, Plumbing, Hot Water Heater Installation.

Must have basic knowledge of Microsoft Word, Excel, and Oracle.

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