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Dealer Support Manager

Veretech Holdings

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Job Snapshot
Location:
150 E Palmetto Park Rd
Suite 340
Boca Raton, FL 33432 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Automotive - Motor Vehicles - Parts
Manages Others:
Yes
Job Type:
Automotive
Customer Service
Education:
High School
Experience:
At least 3 year(s)
Post Date:
11/4/2009
Contact Information
Contact:
Human Resources
Ref ID:
Dealer Support Manager
Description

 

Veretech Holdings pioneered the on-line trade valuation industry, designing and creating the most sophisticated dealer and OEM customer generating programs.  The company has a number of products that are widely used by original equipment manufacturers on their corporate consumer sites and on their dealer support sites.

Position Summary:

 

 

 

Serves customers by managing staff, planning and implementing strategies and operations; improving systems and processes.


Position Responsibilities:

  • Accomplishes resource objectives by recruiting, communicating job expectations, training, coaching and counseling employees.

  • Manages all support team operations by monitoring performance, identifying and resolving problems, preparing action plans, managing system and process improvement and enforcing policies and procedures.

  • Oversees the day to day tasks of the dealer support team - always ensuring that strong relationships are built with customers. These tasks occur from the point of receiving an agreement throughout the relationship, including retaining the customers. 

They include:

            • Conveying ROI of products

      • Providing product orientation to new personnel

      • Monitoring account performance and works to maximize performance

      • Saving accounts that express desire to cancel features or products.

      • Handle escalated customer issues.

 

  • Provide accurate reporting of activities including validating monthly activity reports and reviewing exception reports to correct issues.
  • Participate in pilot programs and projects to help company expand services. 
  • Keep informed of industry trends and news that affect the organization and share information with management and representatives.
  • Collaborate with sales personnel appropriately. 
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Other tasks as assigned by management.

 

 

 

   

Requirements
  • Experience managing a customer support team
  • Minimum 3-5 years related customer relationship management/account management experience. 
  • Ability to lead a support team to handle a large quantity of tasks accurately while keeping the customer relationship as the focus.
  • Ability to analyze data and compile into effectual reports. 
  • Excellent oral and written communication skills. 
  • Intermediate skills in Internet Explorer, Excel, PowerPoint and Word. 
  • High School Diploma with some college courses completed – Degree in business a plus.

EEO Employer             

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