Pending Sales Collections Representative

This position is responsible for the management of pending accounts.  Activities include collections, transaction processing, down payment posting, post date extensions and securing additional documentation when necessary to complete accounts. 

This representative is responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures.

·         Communicate with owners by telephone and/or in person and make every effort to collect on delinquent down payments.

·         Secure payment authorizations for payment arrangements.

·         Work with other departments to coordinate new payment arrangements and provide payment authorization information.

·         Secure missing documents or authorizations forms to complete account.

·         Collect on NSF and stop payment funds.

·         Accept phone calls from owners regarding down payment or other account questions while in pending status.

·         Identify accounts that require additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion.

·         Keep owners informed of the status of their account on every detail during every communication.

·         Document accounts and properly route action items

This position is responsible for the management of pending accounts.  Activities include collections, transaction processing, down payment posting, post date extensions and    

QUALIFICATIONS:

·         Must exhibit keyboard proficiency

·         Must be self-sufficient and a self-starter

>       Must have collections experience 
·         Must possess excellent verbal and written communication skills

·         Must be detail oriented with high level of accuracy

·         Must have ability to handle multiple tasks and balance priorities

·         Carries out any reasonable request by management of which the employee is capable of performing

·         Must be detailed orientated, self motivated and disciplined.

·         Requires moderate supervision in most tasks. 

·         Cash Handling preferred.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED equivalency required

Minimum of 6 months sales collection experience preferred

Minimum of 6 months cash handling experience preferred

Must be able to read, write and speak English

Bilingual is a plus