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Help Desk

Mainstreet Technologies

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Job Snapshot

Location:

Washington, DC 20036 ( map it!

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Employee Type:

Full-Time

Industry:

Internet - ECommerce
Computer Hardware
Computer Software

Manages Others:

Job Type:

Admin - Clerical
Information Technology

Experience:

At least 1 year(s)

Post Date:

11/7/2009

Contact Information

Ref ID:

REQ 0010

Description

REQ: 0010

Help Desk

SQL, Scripting, Group Policies, MCSA, A+, Net+…..desired!!

respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates

Education and Experience

working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training

Requirements

Key Competencies

oral and written communication skills
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
attention to detail
stress tolerance

FBI background will be conducted (Criminal, Credit, Misdemeanor and Felony)!!

http://Mainstreet2.catsone.com/careers

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