Job Description 

A large customer service center is seeking customer service specialists to provide exceptional customer service.  Shifts will vary between 7am-7pm.  Immediate opportunity for interview.  Please apply today!  Candidates will:

 

  • Provide first-line call reception for the Service Center.
  • Act as a knowledgeable information resource for callers, answers questions regarding the disability management process.
  • Uses Case Manager software, assigns cases to Nurse Case Managers appropriately according to case requirements.
  • Performs a variety of administrative duties in support of the Service Center with high level of attention to detail.
  •  Identifies and expedites priority issues.  Organizes a multitude of tasks for most efficient processing.
  • Maintains all related documents and files.
  • Maintains a high level of confidentiality and professionalism.
  • Performs work under direct supervision, continuing to gain knowledge about disability/leaves management, client processes, etc.

 

 


Job Requirements 

Qualifications:     

 

  • Requires a minimum of 3 years experience providing telephonic Customer Service in high volume call center, Health Care facility, or Health Insurance organization.
  • Some Administrative or outside Customer Service experience required.

 

  • Associates degree in communications or equivalent training in customer service preferred.
  • Demonstration of diplomacy, good judgment, professionalism and the ability to handle confidential information.
  • Knowledge of Disability Management, FMLA, and Workers Compensation a plus.
  • Must possess strong interpersonal communication skills and a positive attitude.
  • Well organized, able to multi-task and identify priorities.

  • Proficient computer skills in data entry and attention to detail.

  • Must be able to pass a criminal background check and drug screen.

     

  • NO PHONE CALLS PLEASE

 


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Company Overview 

Express Employment Professionals can find you a work situation that truly fits what you want. Whether you’re looking for a new career or part-time hours, our employment experts give you the personal attention you need. Express has the connections to help you find anything from entry-level to the next step in your career. Whatever situation you seek, our business is to get you there. Contact Express today to get started.

Express Employment Professionals was founded in 1983 and is fully franchised, meaning every Express location is locally owned and operated. With a network of over 600 offices across the United States and Canada, Express has the connections in your community to elevate your job search. Express Employment Professionals founder Robert Funk best describes the mission of Express in saying, "For many people who have lost their jobs, often through no fault of their own, we provide great hope. Our mission is to help people find jobs and our client companies find good employees."
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