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An Account Manager I (AM-I) will train directly with the Account Managers to provide superior service to clients from beginning to end. The AM-I must be able to manage the account in an Account Managers absence and must be able to assume an Account Manager role when the opportunity arises.
Secondary Function: Assist studios, circuits or theaters, with inquiries regarding order processing, inventory availability, shipment status, account maintenance, billing research and, in general, TCD services. To provide additional support throughout the Marketing Services departments as needed. They will routinely be involved in order fulfillment and in special projects, as tasked by the General Manager
· Respond to client/customer requests and inquiries in a timely manner. This will require an in-depth understanding of internal TCD procedures as well as familiarity with industry operations
· Comfortably interact and communicate directly with clients to handle and resolve issues. For example, AMI must be responsible for delivering both good and bad news to the client.
· Order processing in Oracle order management system. Receipt, entry and processing of bulk and individual orders for both clients (Studios) and customers (Theaters).
· Process Warner Bros. four-star and box-in-box orders
· Process freight consolidation on a weekly basis (or when required)
· Reconciliation of orders to shipping reports and confirmation of POD’s in a timely manner
· Billing review for accuracy and completeness. Accountable for accuracy of Customer information, order through billing.
· Treat all Customers as priorities as part of a Total Technicolor commitment.
· Communicate internally with all departments, and confirm information is provided timely and accurately.
· Display a high degree of professionalism, courtesy, and project a positive attitude in working with TCD staff, clients and customers. Ensure total customer satisfaction whenever possible.
· Attendance and punctuality must conform to TCD Attendance Control Procedures.
· Flexibility in hours as determined by operational demands
· Reporting of errors in a timely manner
· As needed, provide inbound/outbound phone support with clients/customers
· Ongoing personal development.
· Work With Vendors and coordinate materials to arrive at the DC.
· Provide end to end contact with all Customers.
· Four-year college degree preferred or working toward a degree, with an emphasis in business or the equivalent of 4-5 years experience in a related field.
· Must be computer literate. Position requires heavy Excel and Web Entry.
· Excellent organizational skills and Customer Service skills, extremely detail oriented, good verbal communication skills.
· Project Management skills a plus
· Minimum 4- 5 years experience in a related field. Experience in a computerized environment. A Degree is a plus.
· Experience with the Oracle and AS400 system a plus
· Able to work as part of a team or individually as the situation warrants.
Office Environment 80%, Warehouse environment 10%, Walking 10%