The Employee Benefits Department at Willis is at the forefront of the development of the business and is recognized as a key driver of competitive advantage. This provides exceptional opportunities for our team to participate in wide variety of projects and activities.
Title: Account Executive – Oklahoma City
Reference code: EBAE-OK-1009
Type of position: Full time
Location: Oklahoma City, OK
POSITION AND JOB SUMMARY
Senior-level position that provides strategic relationship management and consultative services to client. Works closely with client service and production team to coordinate effective and efficient delivery of client services. Leverages advanced skill set and employee benefits knowledge to design and place insurance services and benefits. Uses understanding of clients needs to expand business opportunities and further solidify client relationships.
JOB RESPONSIBILITIES AND DUTIES
Design and manage all aspects of the placement and service of employee benefits for Willis Clients including but not limited to:
- Comply with Willis Excellence Management (WEM) program
- Manage the implementation of new clients
- Develop program design based on client objectives
- Counsel clients on short- and medium-term strategic planning
- Make recommendations for improving effectiveness of policies and practices, such as strategic planning with clients
- Communicate current trends and advances in each coverage area
- Prepare and analyze benchmarking data for clients
- Demonstrate general knowledge of mergers and acquisitions benefits issues
- Provide detailed analysis of impact of changes delivered by carrier or TPA
- Resolve day-to-day service issues, including eligibility, billing, and claim issues
- Provide consistent client service and answer client policy and coverage questions
- Follow up with clients and other internal employees assigned to the account on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties notified
- Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
- Coordinate legal review of SPDs, contracts, and legal documents to ensure compliance
- Answer compliance questions (with the help of LRG) and plan interpretation questions (conference calls, meetings, etc.)
- Coordinate 5500 filings information with Willis Government Center
- Manage implemtation and maintenance of various Willis products, including:
o Communication Manager
o Search Willis
o Willis Training Solutions
o On-Demand
- Manage policy checking and delivery
- Manage the Renewal/Marketing Process including but limited to:
o Gather vendor information and/or information from clients for marketing purposes
o Organize data into a "carrier friendly" format
o Prepare RFP and send to carriers
o Prepare proposal data into Willis' format for presentation to clients making recommendations
o Assist or ensure proper commission rates are requested and applied in all proposals
o Coordinate the implementation of new plans and or the continuation of current plans and contract changes
- Develop and cultivate strong client relations with C-level clients and win client confidence
- Support client retention ratio at or above the WNA Employee Benefits average
- Develop and cultivate strong carrier relationships to enhance Willis position in the market place
- Communicate advanced knowledge of Willis EB Value Proposition and EB products and services in order to support new business
- Identify opportunities to grow account book, i.e., drive additional sales to existing clients
- Lead development of sales materials under direction of producer (RFP and proposal development, presentation, etc.)
- Mentor Client Service Staff
- All other duties and project work as assigned
Years of Experience
- Fifteen or more years of insurance industry experience related to servicing accounts
- Eight or more years of analytical work related to employee benefit programs preferred
- Underwriting experience preferred
Size and Complexity of Accounts
Education
- High school diploma or equivalent
- College or secondary education a plus
Licenses
- State Life and Health license
Knowledge, Skills and Abilities
- Advanced knowledge of (1) insurance products, (2) bid preparation and anaylsis, and (3) problem claim resolution to specifically include the following:
- HMO, PPO, and Idemnity forms for Health, Dental, and Vision plans
- Consumer-drive healtcare, wellness, disease management, and current trends
- Regulatory environment of employee benefits plans
- Life (term, permanent, etc), LTD, STD, and state-required disability plans
- Underwriting concepts experience
- Funding concepts experience
- Excellent verbal and written communication skills
- Advanced presentation skills
- Project management skills
- Ability to influence and negotiate
- Computer skills which include proficiency with Microsoft Word, Excel and PowerPoint, as well as navigation within the internet
- Continually improves knowledge and skill proficiency
- Takes responsibility for own and others development needs
Willis offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k and an employee stock purchase plan as well as many other options to full time employees.
Additional information on Willis may be found on its web site: www.willis.com.
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Willis is an EEO/AA employer who supports Diversity.