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company overview

At Convergys, we're a global leader in relationship management. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees.

Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. We help our clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made us a global leader for 25 years.

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job description

SENIOR MANAGER, CLIENT SERVICES


Differentiate yourself in your career with a company that is outthinking and outdoing the competition everyday. Apply now to join Convergys, the global leader in providing customer care, human resources and billing services.


Senior Manager, Client Services responsibilities include:

  • Leader of a Vertical Industry whose team of Client Services Managers is assigned to clients within that Vertical.
  • Responsible for setting up an Inbound/Outbound IVR web or blended service-offering program.
  • Accountable to coordinate all aspects of program set-up including IS coordination, forecasting, staffing, scripting, media, telecom, reporting, quality measurement, data processing, floor operations, training, quality verifications and billing.
  • Support the Client Services Managers as they directly interface with client during requirements gathering sessions
  • Train the Client Services Managers and other team members on how to perform their job functions.
  • Team manages a portfolio of accounts in an industry vertical and the number of such clients can range from 25-50
 


job Requirements

Please review Senior Manager, Client Services before applying


Senior Manager, Client Services Requirements:

  • 3-5 years management experience required (overseeing professional staff)

  • Proven track record in:  Client Account Management; account and relationship development resulting in business growth/sales;Financial account management (forecasting/revenue generation/profitability); and Contract Management (contract execution; contract negotiations; and contract change management

  • Strong negotiation skills

  • Ability to connect, develop and leverage relationships (internally and with client)

  • Effective communication and presentation skills

  • Ability to travel 50%



CONVERGYS' GREAT BENEFITS
  • Medical/Dental/Vision
  • Life insurance
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Tuition Reimbursement
  • Paid Time Off and Holidays
  • Short-Term/Long-Term Disability
  • Reimbursement Accounts



Convergys is an EOE M/F/D/V
 

 

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