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Company Overview 

Omnicare is the nation's leading provider of pharmaceutical care for seniors. Each day, our pharmacists serve more than 1.4 million residents of skilled nursing, assisted living, and other healthcare facilities in 47 states and Canada. While doing this, we capture a tremendous amount of data. Omnicare combines this data with its proprietary outcomes algorithm technology, based on best practices in geriatric medicine, to identify and help treat diseases in the elderly.

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Customer Service/Performance Improvement Representative Apply for this job now!
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Job Description 

Taking care of people is what Omnicare is all about.  As a Fortune 500 company, Omnicare’s reach extends from long-term care, to clinical research, to hospice and the home.  With more than 17,000 employees providing health care services in 47 states and locations around the world, Omnicare is leading the way in providing excellence in innovation and service to customers worldwide.  

 

Our mission is to build the nation’s leading pharmacy services organization dedicated to enhancing the quality and cost-effectiveness of care for the elderly.  Every day, our employees are working to provide the highest quality of care for the nation’s frailest population, while looking for new opportunities to improve outcomes, lower costs and improve efficiency for our customers.

 

When you work for Omnicare, you will join a team of healthcare professionals who strive to ensure excellence in everything we do.   Qualified candidates will enjoy a rewarding career, complete with a full complement of benefits you would expect from an industry leader.

 

We appreciate your interest in Omnicare!

  

Position Summary

The Customer Service/Performance Improvement Representative (CS/PIR) ensures a high degree of customer satisfaction by utilizing problem solving skills and Omnicare operating systems.  The CS/PIR will work closely in a team environment with the Customer, the Account Manager, the Billing Representative, the Pharmacy Coordinator and the Pharmacy Operations Manger.  The CS/PIR must have retail pharmacy experience or Long Term Care experience.

 

Essential Duties & Responsibilities

  • Investigate, evaluate and resolve customer concerns in a timely manner
  • Document customer complaints on appropriate forms for investigation and trending purposes
  • Function as internal resource for account managers and personnel
  • Respond to customer needs for information and problem resolution through interface with pharmacy operations staff
  • Explain available products to customers (Omniview)
  • Understand Medicare Part D guidelines
  • Assist other departments when needed with tasks such as pricing or data entry
  • Assist ream members/departments as needed in order to meet deadlines and/or complete projects
  • Working knowledge of medications (brand and generic)
  • Participate in Performance Improvement meetings
  • Follow all applicable government regulations including HIPAA
  • Other duties as assigned; Job duties may vary by location.

 

Omnicare Benefits

Omnicare offers a competitive benefits package that includes:

  • Medical with prescription drug plan
  • Dental
  • Vision
  • Life: Basic, Voluntary, Dependent
  • Short and Long term Disability
  • HealthCare and Dependent FSA
  • Business Travel Accident
  • Retirement Plan
  • Stock Plus Plan
  • Paid Vacation & Holiday
  • Personal & Sick Days

 

Omnicare is fully committed to employing a diverse workforce.  We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state of local law.  Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.

 


Job Requirements 

Education, Qualifications & Skills

  • High school diploma or equivalent
  • Ability to read, analyze and interpret information
  • Ability to communicate effectively, both verbally and in writing, with all types of internal and external customers/employees
  • Must be able to read, write, speak and understand the English language
  • Previous experience in retail and/or Long Term Care pharmacy is a must!!!
  • Laison between pharmacy and facilities
  • Considerable travel - Good Driving Record required.

 

Shift:  Varied hours, Needs to be flexible, occasional weekends and evenings. 

Reports To:  Operation Manager

 

 

 

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