Customer Service Supervisor for 3PL

Company Profile:

Company is a well established regional 3PL operating near the Los Angeles ports. It is a provider of third party warehousing and transportation services with multiple facilities and a fleet of trucks for local delivery. Company owner has a passion for 100% Customer Satisfaction through the 3PL Business Model and expects key staff members to exhibit the same passion.

Job Description:

 The successful candidate will have demonstrated experience with the following:

·   Directing customer service activities providing  timely, professional  and courteous service.

·   Training customer service personnel, and monitoring their performance.

·   Handling customer issues personally to assure excellent relationships.

·   Regularly contacting customers to assess performance and customer’s satisfaction.

·   Assuring that all documentation is produced correctly and in a timely manner

·   Maintaining computer system and resolving problems utilizing technical support personnel.

·   Assuring new customer’s products and billing parameters are accurately set up in the WMS.

·   Assuring proper documentation for all special service requests

·   Handling discrepancies and assuring that the customer is satisfied with  performance.

·   Working with other departments to recommend necessary changes to improve service

·   Coordinating service requirements with other operational departments

·   Assisting customer service personnel with non-routine matters.

·   Supervising input of physical inventory data and performing reconciliations.

·   Preparing monthly billings in an accurate and timely manner.

·   Possessing knowledge of all rate schedules for proper invoicing to our customers.

·   Establishing work schedules to meet customer service goals

·   Maintaining proper discipline in accordance with established policy.

·   Handling hiring, performance evaluation and disciplinary or discharge actions.

·   Working closely with senior management on all Human Resources issues

Job Requirements:

·        Associates Degree or equivalent experience

·        Minimum 5 years office supervisory experience

·        General knowledge of warehouse operations

·        Experienced in 3PL office, billing and customer service functions

·        Knowledge of computer software, such as WMS, MS Word, and Excel.

·        Excellent skill in problem avoidance/resolution and written/oral communications.

·        Ability to pay close attention to detail and coordinate various activities simultaneously.