Immediate opportunity for call center representatives

• The primary function is to provide members and providers that contact the Call Center with answers to questions about the Company and the services provided to our customers.
• Handles a high-volume of incoming calls from existing and prospective members.
• Responds accurately to provider calls related to transportation guidelines, eligibility, managed care status, prior authorization, and pharmacy guidelines and procedures.
• Conducts a thorough need assessment and accurately performs all data-entry functions to reflect member or provider activity-/transactions.
• Conducts all interactions with customers in a discreet, courteous and professional manner

Requirements

• Associate’s degree, or relevant years of experience
• Experience in call centers, human services, health care or service-related field
• Ability to analyze problems and develop solutions
• Ability to respond to and resolve customer problems/needs
• Excellent organizational, written and verbal communications skills
• Ability to perform comfortably in a fast-paced, deadline-orientated work environment
• Ability to successfully execute proficiency in MS Window applications, Web-based applications and the ability to utilize multiple applications simultaneously

Bi-lingual Portuguese, Spanish, Creole, Russian, Vietnamese, Chinese, Albanian, Arabic, Korean, Polish and Khmer a plus