Potbelly Sandwich Works is looking for a General Manager to run its busy University of Illinois location! You will be responsible for achieving results in these four areas.
People
§ Select and hire great employees who represent Potbelly Values.
§ Train and develop all employees to the next level.
§ Assess staff abilities. Create and implement effective development plans.
§ Create and enforce a plan to reduce turnover.
§ Delegate tasks to team and provide follow-up. Hold team accountable.
§ Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
§ Provide timely and thorough performance appraisals based on defined goals and objectives for the store.
§ Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
§ Administer all in-store employee benefits and payroll procedures.
Customers
§ Make customers really happy.
§ Effectively handle customer complaints/issues.
§ Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
§ Maintain a clean and inviting store. Ensure cleanliness, maintenance and security standards are met.
§ Ensure product quality, safety and sanitation standards are met.
§ Provide fast, friendly and accurate service.
§ Continuously improve Mystery Shopper scores.
Sales
§ Increase comp sales and deliver budgeted sales each period.
§ Create marketing plan. Utilize Zone Marketing Manager and lead local store marketing to increase sales. GM ideally lives in the neighborhood and is involved in the community, the school and local business, social and not-for-profit activities.
§ Create store plan to continuously improve the business.
Profits
§ Control cost of goods, variances and inventories within the store.
§ Staff and schedule appropriately to control labor costs.
§ Ensure proper cash handling and deposit procedures are followed.
§ Ensure appropriate inventory and ordering systems are in place.
§ Must have financial literacy; Ability to understand and learn from financial reports.
§ Ability to increase flow-through.